Melanie R. Knox, FPC
Result oriented HR professional seeking to leverage extensive background in recruitment, employee relations, training and performance appraisal in a Human resources position. Highly motivated to contribute to a company’s HR and Payroll divisions.
Sage Software â€“ St. Petersburg, FL May 2006 â€“ October 2009
HR and Payroll Specialist
Developed rich understanding of clientâ€™s payroll and human resources business requirements and facilitated required transition from existing software to new HR and payroll software.
As a team member, assist other IS professionals as required, contribute to product improvement via documentation, requirements needs documents, and overall customer experience.
Identified legal requirements and government reporting regulations affecting human resource and payroll functions to provide timely information to all appropriate personnel.
Ensure employee deductions are handled appropriately, including all Federal and State withholdings.
Prepare/file companies quarterly tax filings and year-end filings such as 941â€™s and W2â€™s.
Review corporate employee handbooks to ensure company policies are being followed.
Implement employee benefits programs such as paid time off plans, Health care offerings, and tuition reimbursement.
Assist with calculating the applicable taxes for US, Canada as well as International countries as needed.
Partner with appropriate parties regarding Unemployment claims, attend any applicable hearings, and escalate to legal staff as needed.
Handle new employee documentation such as on-boarding process, ongoing general employee updates,
Cultivate internal relationships across departments in order to resolve employee issues efficiently.
Attend corporate conferences such as SHRM, APA, HR Tech, Sage Insights and Sage Customer summit to support Sage products at the Sage booth, speak as session leader, and train during hands on sessions.
EPIX Holdings Corp., Tampa, FL / Gevity HR, Inc., Bradenton, FL December 1995 â€“ May 2006
(Gevity acquired EPIX in March 2004)
Client Services Manager â€“ January 2003 to May 2006
Provided frontline leadership to Centralized HR and Payroll Services in deployment of client service initiatives.
Communicate strategies, operational tactics and performance goals to colleagues in a timely manner.
Mentored, trained and developed colleagues to reach their performance goals.
Works closely with field personnel and other internal departments to research client issues and problems and reach final resolution.
Collaborate and provide direction in the implementation, maintenance and retirement of HR and Payroll related products and services.
Managed department expenditures and budgets.
Responsible for managing of up to 42 Client Service Professionals and processing of payroll, employee benefits and employee maintenance for up to 2635 clients, 65,000 employees with a total of 19,237 checks processed per week.
Directed workload to ensure quality and production goals are met and maintained, and to ensure that staff adheres to company policies and guidelines.
Developed and implemented new process for team structure within the department resulting in increased productivity and quality.
Assisted with implementation of matrixes for standards of productivity and quality within the department and provided feedback to staff on a weekly basis.
Operations lead for conversion project team to convert employees to new Payroll system. Oversaw the user acceptance testing and the implementation to production of the new product.
Resource as subject matter expert for the company for the new Payroll system.
Coordinated with IT to resolve system issues during the conversion and implementation of the existing payroll system and the new payroll system.
Quality Assurance Analyst, Feb 2001 to January 2003
Key team member in the successful start-up of Ultipro. Assisted with gap analysis and worked closely with IT developers to ensure system was fully functional.
Completed QA test scripts and UAT test scripts for system enhancements and upgrades to ensure expected results of the business requirement.
Successfully completed Ultimate Software training course for accruals and provided documentation and training for corporate employees.
Developed training materials for the Ultipro system and assisted with training of corporate employees in preparation for the conversion.
Payroll Batch Coordinator, July 1998 to February 2001
Batched and transmitted payrolls to production.
Ran payroll audits and made corrections as required.
Monitored payrolls for accuracy of dates and to ensure payrolls processed as scheduled.
Maintained weekly reporting for production and quality of the payroll runs.
Payroll Team Leader, December 1995 to July 1998
Directed workload of up to 6 Payroll Technicians to ensure daily production requirements were met.
Responsible for maintaining up to 1500 worksite employees and 250 clients.
Handling of complex client accounts such as job costing, certified payrolls and manual spreadsheets for accruals.
Currently enrolled at HCC to obtain a degree in Business Administration * Expected to graduate 2010
Fundamentals Payroll Certification
Oracle, ADP, Ceridian, SAP, Filepro, CSS Horizon, Ultipro, Summit, PayPlus, Sage Abra, Kronos, PeopleSoft, Microsoft Word, Excel, Power Point