Customer Service Specialist
To obtain a position that will allow me to utilize my 10 years of experience as a Customer Service Representative .
Customer Service Representative
January 2008 – August 2009
Dominion Enterprises Inc.
Advertising and PR Services
Provide customer service and technical support for Trader Media , as well as Trader Media magazine.
Responsible for managing customer concerns, emails and inbound calls ,outbound calls ,and for modifying and enhancing efficiency of website operations .Thoroughly investigate customer accounts using problem solving skills. Charge customer accounts by entering correct billing information. Troubleshoot issues with customers and be able to effectively communicate resolution by telephone and or via e-mail .
Able to multi task ,Excellent organizational skills, Excel, and Microsoft Office,
Customer Service Rep
November 2005 – January 2008
Advanced Services Inc. | Norfolk, VA
Responsible for assisting customers in a high volume inbound call center. Provided accuracy and thoroughness during the process of decision -making and documentation for customer resolution.
Currently enrolled Tidewater Community College