Position allowing for parlay of demonstrated organization, customer service, communication, and project management skills.
Motivated, personable business professional with multiple Mangement and a successful 10-year track record of profitable management of 4 departments of major relailer. Talent for quickly mastering technology – completed Microsoft Office Suite certificate course. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent Home office and individual store guidelines.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
|u Project Management
u Report Preparation
u Written Correspondence
u General Office Skills
u Customer Service
u Marketing & Sales
u Professional Presentations
u Rapidly learn and master varied computer programs; recently completed Microsoft Office Suite certificate course.
u Train, coach and enable employees with tools to better accomplish their job.
u Provide impeccable customer service:
u Develop and implement strategic marketing plan for business:
u Reset department according to planagram bi-annually.
u Create special promotional displays.
u Highest retail growth in district over 5 times in 7 yrs
u Manage all aspects of day-to-day operations as Department Manager of Domestics and as Photo Center Manager for Wal-mart
u Hire, evaluate and direct employees of my Departments
u Associate scheduling weekly.
u Finances: budgeting.
u Supervision of a total of eight associates
u Inventory control
u Ordering sidecounter and promotional items
Spokane Discount, Spokane, WA. 99206 11/2009 – present
Colby’s Greenhouse, Deer Park, WA. 99006 04/2009 – 06/2009 Planter, Seasonal Help
Marlene Douglas, Cheney, WA. 99004 08/2003 – 03/2009 Care giver
Wal-Mart, Spokane, WA. 99205 02/1994 – 08/2003 Department Manager/Photo Center Manager
John Rogers High School 1979 Graduate
M’lady School of Beauty 1980 Graduate
Wal-mart Management Courses 2000
New Horison Computer Learning Center 2009 – present
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING