Michael J. Tavey
848 Newbold Circle
Midvale, Utah 84047
Fraud and Security
Call Center Management
Sales and Telemarketing
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Summary of Companies:
Route Manager: G&K Services, 02/2008 to present
Service customers in Utah County, Roosevelt and Vernal.
Ensure that the proper inventory is in place.
Responsible for 125 customers and their day-to-day needs.
Sales and Marketing.
Route Manager: Swan’s Corporation, 06/2007 – 02/2008
Salt Lake City, UT. Responsible for managing Sales and Service for over 500 customers throughout the Salt Lake Valley.
Store Manager: EZ Loan Services, 03/2006 – 03/2007
Salt Lake City, UT. Responsible for the day-to-day store operations:
Personal Family Management, 10/2003 – 03/2006
Houston, TX – Salt Lake City, UT. Cared/assisted rehabilitation for my sister that had taken a serious fall resulting in severe brain damage until she was able to function independently again. Efforts resulted in a full recovery.
Director of Operations: Certified Recovery Systems, 04/2003 – 10/2003
Houston, TX. Accounts receivable and apartment screening company.
Processed and screened applications for over a hundred apartment complexes.
Performed background checks on all applicants.
Performed credit and personal reference checks.
Division Director: FMA, 07/2000 – 04/2003
Houston, TX. Tracked productivity of sixty-five customer service associates and their supervisors and managers. My division was rated number one for eighteen months.
Monthly customer service surveys.
Daily ASA on all incoming calls.
Continued improvement on associate tenure.
Director of Operations: Computer Science Corporation, 04/1989 – 07/1999
Houston, TX. Six business units consisting of 250 associates in seventeen states.
Incoming/Outgoing Customer Service.
Voice/ data communications.
Internal/external Customer Service.
Director of Operations: Zales Corporation, 04/1978 – 04/1989
Responsible for the credit operations in the Western United States.
Strategic business planning.
Customer service/Credit consolidations.
Monthly/annual store performance review.
P&L review for 450 stores.
Inventory Control/store security.
Mission/vision plan .
Listed below is a small synopsis on the above mentioned experience.
Designed and managed six business units that consisted of 250 employees with an eight million dollar P&L.
Through automation, consolidation and cross training, payroll was reduced by thirty percent.
Designed and implemented three automated systems that increased productivity by twenty five percent.
My collection unit maintained first place status for eighteen consecutive months.
Increase sales by fifteen percent to ten million dollars in two years.
Bachelors Degree in Business from Arizona State University
Masters Degree in Business from Arizona State University