Excellence in customer service. I listen well to customer concerns. I can and have mediated between customers and company concerning billing and scheduling problems. I research problems in a timely manner and offer resolutions to all concerned. I have very fast and accurate typing skills via computer, working knowledge of microsoft window and AS400 operating system. I have excellent commutations skills with customers and, in and out of house users. I am a thorough information gatherer.
Summary of Qualifications
Certified data entry operator 8,000 to 10,000 kph, certified 10key operator, 12,000 to 14,000 dpm. Deltak Certified IBM mainframe computer operator. Working knowledge of AS400 operating system. Can utilize ICD9 medical codes for billing and establishing patient accounts. Can Issue City Permits Utilizing proper city and building codes to various contractors that are licensed in the state of Oklahoma.
Customer Svc Rep
Gannett,COE Ok May 2008 – May 2009
CSR for newspaper deliveries for Major newspapers over the entire US. Setup new delivery accounts. Handled missed or late paper issues, assuring delivery and following through until delivery was made. Up sold services. Handled customer billing concerns making corrections or explaining just how they were billed.
Customer Svc Rep
Advanced Data Mgt Ok July 2003 – June 2008
Made reservations for events, taking complete (NAP) and credit card information if applicable for various clients and religious groups. Took prayer request, donations, payments. Entered information from IVR an automated voice system for company mailing database, complied packets for mailing and data entry duties as warranted. From Jan. 2001 – July 2003 was an outbound agent utilizing auto dialer, sold various products IE bibles, sporting tickets, insurance. Solicited money for many religious organizations as well as political. Made public interest calls for Philip Morris tobacco growers and other public interest groups.
City of Ok Nov 2000 – Dec 2001
Issued permits to various contractors licensed to work in and around the Tulsa area utilizing various dept. codes and ordnances for proper issuing.
Data Entry Clerk/Shift Computer Operator
Emergency Medical Svcs Authority (EMSA) March 1989 – July 1994
Utilized ICD9 coding and recognized medical terms and conditions for setting up accounts, posting online charges and payments from checks, invoices, itemized Medicare and welfare EOB’s with speed and accuracy for dead-line processing, balanced daily entries, logged and filed daily documents, worked payments up from Medicare and welfare EOB’s for batch processing. As an AS400 operator setup patient accounts online, ran daily, weekly and month-end jobs to update system utilizing MIMS software, Printed reports, statements, Medicare, welfare forms and AP checks, handled distribution and bulk mailing for all forms, processed daily and weekly back-ups on sub system server.
Data Control Clerk/Cross Trained Computer Operator
First National Bank, Tulsa Ok Oct. 1977 – Feb 1988
Setup production jobs according to daily schedule. Scheduled printing of all report, Performed report balancing functions, Determined and entered commands to start print processing, operated printers, tabbing equipment and monitored mitron transmission. Worked in computer room from 1982 till 1988 for console operations. Communicated hardware, software and scheduling problems to proper vendors, programmers and supervisors. Provided complete and accurate problem documentation. Maintained a working knowledge of operator commands for that pacific time period. Reviewed messages and commands for determining the proper person or action in the event of an abend or system failure. Provided backup as warranted for data entry.