To obtain a position with a progressive company with opportunity for advancement, an opportunity to demonstrate my abilities, good judgment skills, and commitment with strong interpersonal, communication and organization skills.
Dedicated, professional office manager with proven supervisory, and customer service support, experience. Detail oriented with excellent multi-tasking abilities and strong general business knowledge, conscientious, motivated and responsible.Values an environment that promotes teamwork. Ability to work effectively in a fast-paced environment, to solve problems independently, accurately, and effectively.
Windows 95,98 & XP, Ms Office, Word, Excel and Outlook, Internet, Some Quicken, Lotus 123 and other mainframe computer operations.
Mr. Hero, Macedonia, Ohio 2009- 2009
Responsible for handling all customer orders, cooking and handling cash transactions. Make sure that all orders are correct before handing orders to customers. Making sure that all stations are ready and fully stocked for business day, answer questions that customers might have about new sandwiches or specials.
SRW Investment Group, Maple Hts., Ohio 2003-2009
Office Manager/ Collections
Responsible for answering incoming and making outbound calls, researches issues and bring to conclusion. Identifies complaint trends, ongoing problems, and issues with companyâ€™s rental properties or estate transactions with tenant and clients. Escalates issues requiring further assistance to owner or designated individuals, responsible for collection and deposit of tenantâ€™s rent and security deposit for all rental properties owned by company and responsible for all payrolls for ten employees. Set-up appointments for cleaning of vacant units, and set-up in house inspections of all units. Handle all forms and notices sent from company to tenants. Assumes additional responsibilities and perform special projects as needed or directed. Calls averaging 40 to 50 calls per day.
Cole Managed Vision, Twinsburg, Ohio 2002-2003
Inbound Call Center Rep / Member Provider Service Rep.
Respond to incoming call from vision care members, researches issues and bring to conclusion, identifies complaint trends, ongoing problems, and issues with Cole Network locations and report to supervisor. Escalates issues requiring further assistance to supervisor or designated individual. Track and follows through on patient and provider inquiries, assumes additional responsibilities and perform special projects as needed or directed, averaging 75 to 120 calls per day.
Universal Electronic, Inc., Twinsburg, Ohio 2000-2002
Inbound Call Center Rep / Customer Service
Responsible for answering incoming calls, walking customers through instruction for programming their Radio Shack and One For All remotes, responsible for mailing, and faxing all additional information to customers about their remotes. Responsible for answering incoming calls for Comcast Cable in their repair department. Helping customer by solving their problems with their problems with the cable service provided by the company. In addition, setting up appointments for technicians to come to the home or place of business for repair of service. Calls averaging 60 to 100 per day.
Wiring Devices Corp, Milwaukee, WI 1993-1999
Inbound Call Center Supervisor
Responsible for developing employees through coaching, counseling, reviewing quality assurance, conducting one-on-one meetings and overseeing the employeeâ€™s performance productivity, responsible for completing monthly performance compasses and annual performance reviews for team members. Direct team to assure performance standards and operation objective and achieved (Quality, Adherence, Attendance and Call Handing Statistics). Researches and resolves escalated internal and external customer inquiries and interact directly with customer as necessary, executes quality program, identifies quality trends, and recommends process improvements and training if needed to improve quality. Responsible for entering and updating manufacturing schedule on a daily and weekly basis, helping manage manufacturing inventory control, cycle counting, shipping and receiving log by using Lotus spreadsheet. Entry of quality to assurance corrective action reports for customers. Conducted monthly staff meetings to appraised employee on their performance. I supervised over 30 employees in department.
Continental Academy School, Miramar, Fl 1990