Objective: Mid-Level to Senior Customer Service / Purchasing Position
Meticulous, dedicated and polished professional offers over 8 years of experience in customer service, deductions and purchasing positions. Thrives under pressure and possesses the innate ability to deal professionally with difficult clients and demanding key accounts.
Areas of Expertise: Verbal and Written Communication, Key Account Management, Problem Solving, Negotiating, Scheduling, Research, MS Office and Windows.
Regional Packaging Equipment Buyer â€“ Unisource Worldwide May 2007 â€“November 2008
Responsible for packaging equipment purchases. Reviewed and qualified contracts/ purchase orders. Responsible for resolving any invoice discrepancies.
Responsible for maintaining and tracking inventory.
Upon assuming the position, conducted thorough contract audit which identified numerous rental/demo contracts on file were without signatures while assets were deployed. This major deficiency was corrected within 3 months.
Personally devised, developed and implemented an asset tracking system providing greater visibility and resulted in a significant reduction in inventory.
Ambassador Customer Service Rep â€“Unisource Worldwide Inc. November 2005 â€“May 2007
Performed all facets of Customer Service including: responding to quotes, resolving customer invoicing issues, providing processing status with shipment tracking, returns, credits, charge backs and invoice processing. Promoted to Senior Regional Packaging Equipment Buyer.
Personally selected to service several key accounts in the Metro NY, NJ areas.
Coordinated with vendors to manage their forecasted production schedule for customer specific items. Efforts resulted in an increase of on-time deliveries from 85% to 97% on-time.
Maintained/Verified costs with vendors based on annual contracts & deviations. Reviewed all vendor invoices resulting in identification and correction of significant errors.
Product Specialist/Merchandiser â€“ Unisource Worldwide Inc April 2003-November 2005
Product Specialist for an independent marketer and distributor of commercial printing, business imaging papers, and packaging systems. Promoted to Ambassador CSR..
Monitor inventory; Managed supplier performance and efficiency.
Manage and track purchase orders while supervising related purchasing costs.
Reconcile vendor and receiving issues.
Customer Service Rep & Claims Analyst â€“ AEP Industries Inc February 2001 â€“ April 2003
Within 1 year promoted from Customer Service Representative to Claims Analyst
Responsible for researching deductions taken by customers by acquiring and compiling evidence to validate or refute claims. Generated reports to trend customer volume.
Performed all facets of Customer service including: Fielding calls, entering purchase orders, performing tracking and tracing, monitoring credit, order maintenance, returns authorizations and research for entire Midwest region. Liaison between logistics and sales.
Outstanding references available upon request.