MICHAEL R ZASTUDIL
887 Tall Oaks Square SE ~ Leesburg, Virginia 20175
(H) 703-771-0153 email@example.com
Accomplished, results-oriented Customer Relationship Manager with proven success managing client engagements which result in significant revenues. Background includes the development and implementation of strategic sales plans which resulted in exceeding sales revenue projections by 176% during tenure with Iron Mountain Incorporated. Utilized leadership and marketing skills to manage over 200 accounts and achieve 115% of revenue targets during tenure with CareerBuilder Inc. Technically advanced in Microsoft Word, Excel, Access, and PowerPoint, as well as Seibel, Salesforce and SalesLogix CRM software.
-Received Chairman’s Club honors for producing revenues within the top 15% of Iron Mountain’s Account Management organization
-Consistently exceeded annual revenue targets
-Negotiated and secured an international records management agreement for a large volume account which resulted in annual revenues in excess of $250,000.
-Spearheaded the implementation of a legal firm’s records management contract with annual revenues of over $600,000.
-Renegotiated the provision of services for a health system which resulted in increased annual billings of $400,000.
-Increased annual revenues from existing Iron Mountain clients 161% over predecessor
-Received the 2003 Account Management Excellence Award for exceeding first-year revenue targets and providing superior client service.
JOBFOX, McLean, VA June 2008-present
-Handling portfolio of accounts with revenue in excess of $2 million for a next generation job site to support rollout in 6 new markets with emphasis on contract renewals
-Exceeded quarterly renewal targets by 30%
-Point of contact for internal and external product enhancement requests
-Technical liaison for account management team
-Developed process documents to support new product release
-Consulting Sales Executive – Iron Mountain
“Mike became an integral part of the internal corporate account management and sales teams, and often put in extra effort driving successful projects to improve our operating policies and methods. I gladly recommend anyone looking for an exceptional account executive to consider Mike’s demonstrated history of success.”
-Taxonomy Development Manager –Jobfox
“Michael and I have worked together for over 5 years while at Iron Mountain. We have partnered on several accounts and he is amazing to deal with. His knowledge, problem solving skills and creativity make working with Michael fun and productive. He understands the value of partnership and wants to find solutions that get the best results for everyone but always keeping the customer first. He is a leader and a trusted partner.”
-Senior Account Manager – Iron Mountain
RON MOUNTAIN INCORPORATED, Sterling, VA 2002-June 2008
Senior Account Manager
-Served as primary driver of service and revenue for 30+ named accounts within the world’s leader in records and information management
-Managed portfolio of accounts with a total annual revenue over $20 million
-Identified and initiated new client opportunities through the development of a record management analysis based on the client’s business needs; presents analysis to C-level management.
-Provided on-going client support on records management to ensure client satisfaction.
-Engaged Iron Mountain subject matter experts when appropriate to enhance partnership and grow revenue
-Served as a records management subject matter expert for clients and peers.
-Managed client projects across multiple locations utilizing internal project teams from various Iron Mountain locations.
-Managed the North America rollout of a technology company’s records management program in accordance with newly enacted legislation.
-Spearheaded the implementation of a consulting company’s contract, which resulted in an additional $100,000 cleanup project.
CAREERBUILDER INC., Reston, VA 2000-2002
Account Manager/Interactive Recruiting Consultant
–Managed accounts which produced over $2.2 million in annual revenues with a 90% client retention rate.
-Authored project technical requirements in conjunction with Marketing team members.
-Served as liaison for the Technical Support and Customer Care functions, resulting in improved process efficiencies.
-Collaborated with Technical Support staff in the development of CRM software enhancements.
SUTTON PLACE GOURMET, Alexandria, VA 1996-2000
-Managed seven employees in the Meat and Seafood departments, which generated annual sales in excess of $1 million.
-Ensured revenue targets were met or exceeded through the oversight of department purchasing, accounting, and employee scheduling functions.
SHENANDOAH UNIVERSITY, Winchester, Virginia
Bachelor of Business Administration in Management,
Minor in Information Systems and Computer Technology
VIRGINIA TECH – Project Management Certification
AIIM – ECMp (Enterprise Content Management Practitioner)