Natasha V. Correa
To find and gain experience in an office environment, conducive to long term employment that allows me to continue to learn and grow with a company.
Preferred Medical Claim Solutions L.L.C, Scottsdale AZ (10/2008-Current)
I assisted with the timely handling of provider, patient, and related claim inquiries by phone. Responsible for the processing and handling of all mail received other than Bad Address mail and hard copy claims. Responsible for handling and resolving all un- cleared checks to providers for all clients except GEHA. Assist Provider Services Manager with any special projects, administrative tasks, and new employee training. Maintain open lines of communication between the Provider Services Department and all other PMCS departments. Assist in the handling of provider phone calls and inquiries. Personal workload balancing responsible for maintaining daily call issues report.
-Medical Management Systems, MMS PPO, OnBase, Customer Service, Phone Switch Board, Calls in Queue.
Sonora Quest Laboratories, Tempe AZ (4/2008-9/2008)
I was responsible for entering and verifying accurate billing information needed to collect revenue for testing. I worked with various insurance companies to obtain patient eligibility. I was constantly on the phone with customers helping to resolve open and past invoices. I worked with Patients directly to get correct or current insurance information. Once correct information was obtained, electronically billed appropriate insurance company.
-HIPPA compliant, Experienced with UB 1500 forms, ICD-9 codes, CPT codes, Customer Service.
SHARP Business Systems, Pleasanton Ca (5/2007-3/2008)
Under the direct supervision of the Customer Service Manager, I was responsible for properly maintaining territory of Sharp equipment along with maintaining a high level of customer satisfaction through proper communications and maintenance of equipment.
-Under the direct supervision of the Branch Field Service Manager, the Service Technician is responsible for properly maintaining territory of Sharp equipment along with maintaining a high level of customer satisfaction through proper communications and maintenance of equipment.
-Resolves all normal customer relations’ situations and communicates unusual customer situations to a higher level
-Identifies, assesses, and prioritizes service calls on equipment, and ensures quality control of work performed in designated territory.
-Provides status and service reports to management and recommends actions, such as copier/facsimile technology update, and replacement.
Pacific Medical, Tracy CA (5/2004-5/2007)
As a medical biller, I was responsible for obtaining current patient eligibility and benefits on their insurance plan and preparation and submission of all required claim forms. I also had to input correct insurance information into the system and then electronically submit to the claim to the insurance company. I worked monthly data reports that involved working closely with doctor’s offices and field representatives as well as various insurance companies. I also did various data entry duties such as inputting patient’s information into the system.
-Experienced with UB 1500 forms, ICD-9 codes and CPT codes, various insurance companies, Customer Service, Phone switch board.
References Available Upon Request.