833 Cumberland Rd
Atlanta, GA 30306
Relevant Skills: I offer management skills, excellent communication skills, training and organizational skills, and I relate well with people and their pets. Past experience includes work in Bolivia as a primary caretaker of alpaca and also with other agricultural animals including goats, sheep, llamas, burros, and oxen. In addition to daily care for the animals, I provided health assessments and administered immunizations against zoological diseases. I offer 26 years of experience in the medical field in positions ranging from managerial roles to EMT to lab technician and small animal veterinary technician.
Phlebotomy Service Technician, Labcorp, Atlanta, GA
February 2006 to June 2008
Registrar and phlebotomist providing care for 50 patients daily in outpatient lab. Utilized CPT codes to determine billing costs. Trained staff on computer systems, patient confidentiality issues prior to the adoption of HIPAA changes, standard operating procedures and insurance recognition and coding system. Performed phlebotomy and sample collection. Office administration duties included ordering supplies, maintaining records on monthly patient counts, managing workflow, patient appointments and traffic flow. Assisted physicians with test ordering, test clarifications and testing updates.
Customer Service Representative, Department of Affiliated Labs
Emory University Hospital, Atlanta, GA
November 2002 to November 2005
Verified Medicare patient diagnosis and testing in accordance with the Medicare Reform Act of 1998. Registered patients and explained Advance Beneficiary Notice to patients. Entered orders for patient tests in a PHAMIS system prior to patient lab specimen collection procedure.
Assistant Manager, Outpatient Laboratory, Virginia Hospital Center, Arlington, VA
November 1993 to October 2002
Promoted to assistant manager position responsible for 13 personnel and 140-200 patients per day in hospital outpatient lab. Instituted monthly patient count and allocated staff to accommodate variable patient load. Trained staff in process of converting narrative diagnosing to ICD-9 coding, insurer and insurance coverage in the determination of patient billing and chain of custody procedures for legal specimens. Additionally trained staff on computer systems, insurance recognition and coding system. Provided technical assistance with computer systems and equipment for Laboratory Information Systems and the Health Fair Department. Utilized CPT codes to determine billing costs. Conducted corporate drug screenings. Increased staff awareness of patient confidentiality issues prior to HIPAA effective date. Detected error trends and made suggestions for improvement to supervisor.
Assistant Non-Commissioned Officer in Charge (NCOIC), Medical Lab Specialist, Washington D.C. National Guard 115 M.A.S.H.
September 1993 to September 2000
Assisted with management of D.C. National Guard HIV testing program, which included the collection, preparation and shipment of serum samples. Performed health screenings for physicals. Prepared classes for Continuing Education. Served as Assistant NCOIC of Weight Reduction Program. Received Army Achievement Award, Good Conduct Medal, and Expert Rifle certification.
Phlebotomist, First Assist, Washington, DC
September 1993 to June 1995
Served as a phlebotomist and as an on-call phlebotomist on morning rounds at Shady Grove Mental Health and Behaviors Institute, a mental health/behavioral health facility. Staffed satellite laboratory and assisted in health fair phlebotomy.
Research Specialist, Walter Reed Army Institute of Research
September 1992 to September 1993
Assisted in the development of enhancers and inhibitors of Staphylococcus Endotoxin-B. Assisted in necropsies, organ harvesting and organ preparation. Organized raw data and prepared graphs for publication of findings in the Journal of the American Medical Association. Served as barracks NCOIC. Established duty rosters and inspected living quarters while coordinating repair work. Received Army Commendation Award.
Medical Lab NCOIC, United Nations Security Force, Pan Mun Jom, Korea
September 1991 to September 1992
NCOIC of military dispensary lab for the United Nations Security Forces and tourists in Pan Mun Jom. Responsibilities included dental recordkeeping, dining facility inspection, EMT duties. Established and maintained an STD-free battalion through education and awareness program. Received Army Achievement Award and Army Commendation Award.
Education and Certifications: Army training included EMT and Basic Pharmacology. Received MLT certification (Medical Lab Tech – equivalent to 2-year degree). Small animal veterinary technician certification.
References: Available upon request.