Patty Gail Wolfe
1700 Marlin James Dr., Valrico, FL 33594
Find a challenging position where my experience and skills can be an asset within a respected and honest organization. My personal motto is to do, â€œwhatever it takesâ€ to get the job done right.
Qualifications and Skills:
Detailed oriented person
Able to Multi task
Good customer service skills
Busy and multi-line telephone systems
General Office communications
Microsoft Works, Word, Excel, Express, Outlook
ESC dispatching/scheduling software
Quick Books Pro/Enterprise accounting software
2008 â€“ 2009 CGM Services, Inc. Tampa, FL Administrative Assistant
Responsibilities included: taking customer and/or contractor calls for scheduling service calls. Taking all residential sales leads, scheduling salesmen to customer homes and updating all departments of the pending progress of jobs. Tracking and following up with all new customers to make sure that they were satisfied with the service they received. Processing all warranty parts for credit and/or replacement. Organizing mail outs and following up with all leads for sales or service agreements. Tracking all spiffs for service technicians to make sure they were processed for payment.
2007 â€“ 2008 Winn Dixie Bakery, Mulberry, FL
Responsible for assisting customers with specials orders, inventory for next days business
2006 â€“ 2007 Circle K, Plant City, Fl – Manager Trainee
Responsible for employee schedules, meeting with vendors, daily cash outs
Marlin James Air Conditioning & Heating Inc., Valrico, Fl
June 1997 – October 1999 Service Dispatcher
Responsibilities included: taking all customer service calls, scheduling and dispatching four service technicians via 2-way radio and later Nextel. Administering all service maintenance plans. Ordering all service/warranty parts from various vendors, Updating and keeping all customer data records correct and complete
June 2002 – August 2006 Installation Coordinator
Responsibilities included: Working with all contractors and homeowners to schedule installation jobs; permitting, inspections, creating work orders, ordering or requesting ordering of all materials and equipment, change-orders, job costing of labor and material, billing and collection. Provided reports to owner of company on a daily, weekly and monthly basis. Implemented inventory tracking and costing procedures, supervised annual inventory count.
1999 – 2000 Tampa Community Health Center, Tampa FL
Medial Software Computer Specialist
Responsible for data medical billing; updating all computer software and implemented electronic networking for all billing.