1496 Marbut Avenue SE
Atlanta, GA 30316
GOAL: IT NETWORK COMPUTER REPAIR SUPPORT TECH
SUMMARY OF QUALIFICATIONS/ACHIEVEMENTS
Experienced and knowledgeable Tier 1&2 Information Technology Professional. Seeking to contribute training and acquired skills within a Technical Support and/or Help Desk role. Work well independently or in a group setting providing all facets of computer support such as troubleshooting, installations, maintenance and end-user support. In depth knowledge and understanding of Windows operating systems. Easily identify and resolve technical issues and concerns. Excellent communication skills and solutions focused. Broad based experience and hands on skills in the successful implementation of highly effective helpdesk operations and the cost effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization’s critical support requirements, identify deficiencies and develop innovative solutions for increasing reliability and improving productivity.
While working at Claxton Poultry I was responsible for 35 production computers on an 802.11b wireless subnet network using Windows 2000/XP. While in school, I was a teacher’s aide and was an administrator of the classroom Windows workgroup network responsible for 20 computers, their configuration, maintenance and repairs. I have installed CAT5e cabling and wired RJ-45 connectors to the cabling. I have had to troubleshoot many network and hardware problems in a fast paced environment with accuracy and proficiency all while maintaining professionalism.
EDUCATION & TRAINING
Southeastern Technical College, Vidalia, GA July 17, 2007
Computer Repair Technician Diploma 650 contact hours
CompTIA A+ Certified Professional IT Technician ID# COMP001006314728
Additional Coursework: Scott Mueller’s-Upgrading and Repairing PCs(15th &17th ed.), Upgrading and Repairing Windows, Upgrading and Repairing Laptops, Upgrading and Repairing Networks. Microsoft Windows Vista Resource Kit. Microsoft Security Resource Kit. Absolute Beginners Guide to Security, Spam, Spy ware, Viruses…
Claxton Poultry Farms, Claxton, GA November 2007 October 2008
Southeastern Technical College, Vidalia, GA September 2006 November 2007
Kudos-IT.com, Atlanta, GA December 1999 November 2005