5472 Riverside Drive
Sugar Hill, GA 30518
100% efficient in American Sign Language, detailed, results-oriented, Senior Customer Service Rep, with many awards and certification, that enjoys a team atmosphere and the challenge of contributing to the bottom line by saving operating costs through my every day punctual enthusiastic attitude and customer focus. Experience with Credit & Rebilling, Pricing and Returns. Expert in Shared Expenditure Schedules, Inventory Audits, and Ownerâ€™s Draw, Merchandise Invoice, and Report-on-Demand Systems
Senior Customer Service Rep January 1998 â€“ September 2008
Dade Behring – Duluth, GA (Company Acquired by Siemens â€“ January 2008)
Accurately coordinated $1 million in monthly medical supplies, service and repairs for this Global employer of 70,000 and manufacturer and supplier of a variety of products.
Expertly operated a complex multiple business order entry system, responsible for covering a territory of over 200 assigned accounts and multiple distributors. Entered â€œliveâ€ called in orders, faxes, emails daily in a heavy volume call center.
Always in the top 2 performers and personally trained and mentored over 20 junior customer service reps, and assisted with management trainees.
Expertly handled any shipping concerns regarding shortages and damages also issued credits and rebilling, corrected pricing when necessary. Expert knowledge of coordinating satisfactorily with the appropriate personnel (sales, field, technical and repair engineer reps) customer needs.
Participated on overtime with troubleshooting during after hours, weekends and holidays.
Worked 2 years as a Quality Control Assurance person setting up and supplying specific lots of blood testing products on a yearly program.
Exceeded all company key indicators and control numbers expectations. Researched and resolved error reports generated by the customer service activity reports.
Warehouse Supervisor January 1993 â€“ December 1997
E.I.Dupont – Duluth, GA (Company Acquired by Dade Behring â€“ Jan 1998)
Successfully improved warehouse margin of errors from a 54% up to a 98.5% accuracy.
Supervised 33 warehouse personnel and coordinated stocking, picking, packing, loading and shipping on trucks with 3 dispatchers.
Saved the company thousands of dollars with coordinating purchase of handheld â€œRadio Frequencyâ€ units to control inventory processes and reduce picking and shipping errors.
Complete knowledge and understanding, and responsible for coordinating with front office and customer service of daily operations and meeting deadlines with timely accuracy.
Experienced with operation of all warehouse equipment (i.e.: Forklifts, power jacks, cranes), also assisted with the planning and erection of stocking racks.