·Proficient in Microsoft Applications’ word, Excel, Power point, Access and front page.
·Excellent interpersonal skills; works great in a team environment.
·Multi-tasking Abilities; Capable of prioritizing projects while performing routine task, including the Ability to work under pressure and meet goals.
·Excellent verbal and written communication skills.
·Detail oriented individual.
·Customer service experience with prior sale experience.
·Solving Problem and providing resolution to issues while ensuring highest level of customer satisfaction.
10/12- Current University of Central Florida
Parking Enforcement Services
·Up holding the policies of the University
·Enforce parking requirement
·Perform excellent customer service
·Preform closures of parking lots and garages for various events
·Complete various tasks assigned by upper management.
·Assist University PD with various tasks i.e. issuing citations, motorist assistance, vehicle removal
03/10-10/12 Sears Holding Crop. Orlando, FL.
Service Fulfillment/ Customer Service Representative
·Make outbound calls to contractors and customer and assure proper delivery coordination.
·Provide thorough, reliable, and timely assistance via phone and/or email to external customers, providers and internal customers.
Adhere to business processes and guidelines for customer order assignment.
·Perform other duties as assigned while assisting in the implementation of special projects and programs.
·Research issues and options via email, outbound calls to contractors or other departments within Sears.
·Researches parts issues, schedule service and follow-up on customer inquiries.
·Communicate with customers, service providers, field management, retail store associates and managers to resolve issues and reach resolution.
03/09-02/10 Kaplan University Orlando, FL.
Financial Aid Counselor
Receive inbound calls from future student and assist them with financial aid process.
Use outcome based selling to encourage student accept funding plan.
Use Title IV funding guideline to determine student’s eligibility.
Assisting students in completing there required documents for schools.
Assist student with question regarding their funding plan.
Help train new hire
Perform other various clerical works.
11/07-06/08 Nationwide Relocation Service. Fort Lauderdale, FL
·Coordinate long distance relocation services by the established deadline.
·Recruit carriers for the company, follow-up with paperwork, insurance and D.O.T license verification.
·Training recruiters and preparing for D.O.T. standard testing.
·Putting together PowerPoint presentation for new carriers and managers.
09/03-10/07 Tema And More Inc. Miami Lakes, FL
·Responsible for the daily operation of the business including supervising 6 employees, international documents approval, account payable and receivable. Coordinate shipment from the U.S to the Caribbean. Increase productivity, and revenue.
·Conducting training session on programs i.e. PowerPoint, Excel, Spreadsheet, Outlook, Word.
05/10-12/11 Troy University Orlando, FL.
Bachelor of Science in Information Technology
08/02-06/05 American Intercontinental University Weston, Fl..
nAssociates of Science: Business Administration
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