. More than 25 years of Finance Credit / Collections experience with demonstrated capability of
Managing 11 departments, containing between 250 and 350 Associates.
. Highly motivated, dedicated, trustworthy and dependable team player
. Ability to think outside of the box to attain corporate goals.
. Manage, motivate, coach and mentor Associates to facilitate maximum performance.
. Streamline internal procedures. Eliminated unnecessary tasks.
. Ability to think outside of the box.
. New Account Acquisition forecast analysis, documentation of internal procedures. Streamline
internal handling. Proficiency in budgeting. Account Analysis for early collection intervention.
. Reduce DSO and charge off percentage.
. Credit Bureau interpretation.
. Streamline internal work flow.
N.Y. Lead Credit & Collections Agent
. Contact between 1400- 2000 Fortune 500 accounts monthly to resolve past due issues.
. Reduce N.Y DSO to 49 days.
. Interface with Account Executives to resolve billing, discount issues.
. Follow up on promise to pay.
. Freeze accounts that have not complied with payment agreements.
. Consistently reduced bureau delinquency rate monthly, quarterly, yearly.
. First time achiever of up selling new services to clients.
. Translated languages, created letters according to client’s location.
. Skip traced transient accounts.
. Obtained and processed credit card payments.
. Interfaced with internal departments to resolve client’s issues.
. Prepared accounts for outside collection agencies.
. Contract negotiation.
. Reduced NY bureau from 3 full time associates to 1, through streamlining modifications and experienced
utilization of Collection techniques.
Credit, Collections Manager, Accounts Receivables
. Acquire new accounts by adjusting internal scorecards.
. Oversee and review internal month and year end trial balance reports.
. Review all credit increase requests.
. Interface with IT staff on system issues.
. Loss Prevention, true name fraud identification. Communications to client and local authorities.
. Review weekly credit update statistics.
. Identify accounts requiring early collection intervention.
. Responsible to handle all irate client calls.
. Prepare required financial reports required by auditors.
. Maintain a 2% (or less) charge off rate.
. Prepare Profit and Loss reports.
. Reporting of charged off accounts to credit bureaus.
. Review accounts for credit line increases.
. Quality assurance auditing.
. Monitor associate performance, coach, motivate and develop existing skills.
. Develop internal procedures.
. Streamline workflow.
. Evaluate accuracy of high ticket refunds.
. Charge back resolution.
. Prepare accounts for Charge off.
. Manage staff Collection Call Center.
. Prepare internal receivable reports.
. Weekly payroll compile. Explain budgeted cost to actual dollars spent.
. Ad hoc project development and implementation.
. Conduct weekly staff meetings.
. Attend FCRA credit and collection seminars.
. Statistical analysis of receivables.
Popular Club $ 55K
PR Newswire $ 50K