Seeking a Customer service position in the Minnesota area.
SUMMARY OF QUALIFICATIONS
A dedicated and goal oriented individual with solid experience in managed care, product knowledge, training, presentations (power point), sales, marketing, time management, organizational and process improvement. Computer literate.
TEXAS TECH UNIVERSITY SCHOOL OF ALLIED HEALTH SCIENCES, Lubbock, TX (Aug. 2009- Dec.2009)
GRADUATE STUDENT: MOLECULAR PATHOLOGY
Â· Apothecary and metric conversions
Â· Intravenous flow rates
Â· Dilution and concentration
Â· Commercial calculations
THE HOME DEPOT INC, Northtown, MN (January 2007-August 2009)
SALES SUPERVISOR: PAINT DEPARTMENT
Recipient of several merit awards for outstanding customer service.
Â· Supervised sales associates and specialists in paint department on customer bonding process.
Â· Coordinated the sale of paint and paint related products.
Â· Utilized comprehensive product knowledge and enthusiastic personality to gain rapport with customers and vendors.
Â· Introduced the color adjustment system that significantly reduced oops paint, thereby increasing department’s profitability by more than 25%.
Â· Kept department and store in stock to meet up with customer’s expectations by ordering and replenishing merchandise through the mobile ordering system.
THE HOME DEPOT INC, Forest Lake, MN (April 2003-January 2007)
SALES SUPERVISOR: LUMBER, BUILDING MATERIALS AND PAINT DEPARTMENTS
Â· Supervised sales associates and customer service reps in lumber, building materials, and paint departments.
Â· Coordinated the special order procedures for ordering and delivering contractors’/ customers’ goods and services.
Â· Addressed and resolved customers’ / contractors’ complaints and issues in their interactions with sales associates and customer service specialists.
Â· Maintained the inventory management system to keep departments in stock.
UNIVERSITY OF MINNESOTA, TWIN CITIES, MN (December 2009- Present)
Graduate student, College of Biological Sciences
TEXAS TECH UNIVERSITY SCHOOL OF ALLIED HEALTH SCIENCES, (August 2009-December2009)
Lubbock, TX, Graduate student, Molecular Pathology
Graduate of NAPSRTM’S Pharmacology/pharmaceutical sales training program (May 2005)
DOGLIOTTI COLLEGE OF MEDICINE, University of Liberia, (February 1997-December 1999)
Monrovia, Liberia, Year II General Medicine
COLLEGE OF SCIENCE AND TECHNOLOGY, University of Liberia, (Graduated September 1996)
Monrovia, Liberia, Bachelor of Science: Biology, Minor: chemistry
Quality references available to prove outstanding work ethic and initiative.