, Co 80122 JCB1DRB@yahoo.com
Executed and monitored weekly and monthly reports indicating expenditures and cash flows. Using critical thinking skills reviewed procedures and operation for fund management and their allocation within the regional structure, utilizing working relationships to resolve issues. Extensive customer service experience, resulting in positive customer relationships, externally and internally. Continually sought new methods to reduce expenses and kept management informed of issues or questions.
|* Sales||Project Management|
|Customer Relations & Support||Contract Negotiations|
|Business & Market Development||Equipment & Inventory Management|
|Profit & Loss Management||Policies, Processes & Procedures|
Sales Consultant 2008 – 2008
Worldmark by Wyndham, Englewood, CO
Professional services consultant responding to customer’s needs by reducing stress in their environment. Initiated ideas and plans for creating a better life and how this balanced approach could achieve this. Created a vision for individuals allowing them to travel more frequently and at a reasonable cost.
Customer Experience Advisor 2006 – 2008
Corporate Express, Aurora, CO
Pinpoint Staffing, Greenwood Village, CO
Resolved customer issues working with installation technicians. Assisted outside plant personnel in the installation of high speed data, voice, and video services to new customers. Marketed video and high speed data transfer.
Territory Manager 2005 – 2006
Developed a network of stores providing DSL services. Maintained sales goals for the services sold on a region wide basis. Created a positive customer experience with each encounter.
Sr. Design Engineer 2001 – 2005
Qwest Communications, Littleton, CO
Reduced design backlog by 15% in one year. Reduced design time for new services from seven to three days, saving about $40,000 per year. Designed new systems in conjunction with field staff resulting in clean records and saving 50 man-hours per year .
MA & BA