Administration Management Professional with extensive experience in Senior Management Team Support; Office Management / Human Resources; Process Improvement; and Vendor and Customer Relations Management. Collaborative self-starter and vision-focused leader: implementing and managing processes and procedures to achieve targeted company and department-specific goals.
PeopleShare: King of Prussia, PA August 2007 – November 2008
Assigned by this talent acquisition firm to client locations to execute and manage administrative operations.
§ Assisted senior-level staff and their teams with calendar; travel and meeting management; expense reporting, conference planning; and special projects.
§ Client industries: pharmaceutical; wholesale buying and marketing group.
§ Achievement: Successfully supported multiple teams in a home-based and co-located environment. Created and documented processes to support new hire on-boarding.
J. G. Wentworth: Bryn Mawr, PA August 2004 – August 2007
Managed administrative operations for this financial services firm with a staff of 210 on three floors.
§ Managed the reception desk, access card and voicemail administration, new hire orientation, facilities and vendor relations management, and pre-A/P review .
§ Provided executive assistant support to senior and executive management.
§ Drafted, implemented and monitored policies to improve day-to-day and long-term operations for parking, visitor, postage machine usage, and general office procedures and safety.
§ Achievement: Reduced office supplies budget – projected saving of 12% – 17% in first year. Created and implemented process for candidate interviews: notification and follow-up. Successfully managed space-planning project: converted vacant office for use as a mailroom.
Christian Stronghold Baptist Church: Philadelphia, PA July 2003 – August 2004
Managed the administrative responsibilities of the office of the Executive Assistant to the Senior Pastor of a 4,000-plus member congregation.
§ Vendor liaison for conferences: issued Request for Proposals, analyzed proposal data, arranged site visits and follow-up meetings. Assisted with pre- and on-site registration.
§ On-site liaison in the absence of the Executive Assistant to the Pastor.
§ Achievement: Designed, implemented and monitored departmental workflow processes for the Executive Assistant to the Pastor. Coordinated workflow and monitored work progress of the Cell Administration Team.
American Heart Association: Conshohocken, PA June 2001 – November 2002
Office Manager for a staff of 41, and Executive Assistant to the Senior Regional Vice-President.
§ Supervised two direct reports, and oversight responsibility for an administrative staff of 12; held administrative staff and project management meetings; managed a volunteer staff; and supervised assigned, county work-release applicants.
§ Prepared reports and presentations for Board, Annual and Executive Committee Meetings.
§ Wrote ad copy for employment postings in local media, and screened résumés of external applicants for administrative openings. Conducted interviews for administrative staff, and administered in-house applicant software testing.
§ Conducted new hire orientations and served as local HR liaison with corporate office.
§ Achievement: Successfully managed warehouse conversion and storage room projects to create functional office space.
Jefferson Wells International: Philadelphia, PA May 2000 – April 2001
Office management responsibilities for a professional services firm with support to the Managing Director, and Human Resources Manager, including sole management of the reception desk for a new location starting with four employees and grew to 44 (managers and consultants).
§ Conducted new hire orientation; ordered laptops and performed laptop configurations.
§ Coordinated employment application process: generated offer letters for the Human Resources Manager; processed personnel file updates; served as professional staff and facilities management liaison.
§ Ordered and maintained office supplies, and professional staff collateral materials; reviewed and approved invoices for payment.
§ Coordinated payroll process and entered department payroll data (via PeopleSoft).
§ Achievement: Successfully managed role as the fourth employee hired, and met goals through rapid growth of 17th office opening .
Pepsi Bottling Group: Philadelphia, PA May 1995 – May 2000
Sales Administrator – New Business Development (June 1998 – May 2000)
Coordinated new account administration for a six-member New Business sales team.
§ Ordered Point-of-Purchase materials and monitored budget for new business accounts.
§ Trained and mentored two Sales Administrators, and provided instruction to staff on administrative procedures and Microsoft Office software programs.
§ Managed assigned customer summer promotion programs.
§ Achievement: Designed work processes of the Sales Administrator role (newly created position). Selected procedures were implemented across the five Delaware Valley Market Unit offices by the Unit Manager. Implemented procedures to reduce the rate of “no-go” equipment deliveries.
Administrative Assistant to Unit Manager (May 1995 – May 1998)
Managed calendar, meeting management and customer relations for the Unit Manager.
§ Generated volume and statistical reports for the Unit Manager and Sales Managers.
§ Maintained personnel files, and processed administrative staff payroll (via Kronos).
§ Investigated customer complaints and missed product deliveries: collaborated with Route Drivers and Territory Sales Managers to improve service levels and delivery execution.
§ Received customer calls for product, and investigated and resolved escalated customer complaint calls: utilized customer retention and customer relationship management procedures.
§ Achievement: Reduced materials and supplies budget, resulting in savings of $12,000 year-to-date, and $5,000 better than plan for the Unit Manager’s office.
J. G. Wentworth – HBS Award: January 2006, February 2007
Christian Stronghold Baptist Church: Top 10 Cell Leader of the Year – March 2005
Peirce College: Philadelphia, PA – Accounting I Principles Course.
Christian Stronghold Baptist Church: Philadelphia, PA – Management 101 (Ministry Leader Course).
Employer-sponsored Programs: Coaches University; Quality Management Education; In-house software programs; Customer Service Excellence; Train-the-Trainer.