RICHARD M. HALL 15226 W. 86th St. Kansas 66219 (H) (M)
Seeking a challenging position that will effectively utilize my skills and experience in healthcare management and clinical care.
Seasoned healthcare administrator with a MBA degree in finance, a MA degree in Public Health administration, and a BA degree in Health Care Administration. Over twenty years of extensive healthcare management experience in acute care, skilled nursing, assisted living and respiratory care management. Known as a values-driven leader able to build a sense of purpose, team, operational excellence, and customer service.
PRINCIPAL/CONSULTANT May 2010 – Present HomeWise Living KS
HomeWise Living is a full service provider of resources for home adaptability for people who are physically limited with plans for aging in place. Dedicated to providing information, guidance, remodeling, funding resources, technology, and services that allow homeowners a means to remain in their current home for an unlimited period of time. Â· Provided recommendations for home modifications/new construction – Provided site inspection with analysis of existing conditions. Â· Certified aging in place specialist – consulting on accessible design following life altering disease or injury. Â· Consulted closely with local healthcare providers and specialists to make sure client adaptability needs were met. Â· Managed Sales and Business Development. Identified new clients through prospecting, referrals, trade shows, strategic marketing, etc. Â· Assisted clients with locating available funding resources: Insurance Coverage, Federal Programs Administered at the State or Local Level, Department of Veterans Affairs, State Assistive Technology (AT) Projects, and Foundations and Organizations. Â· Provided speaking and educational presentations for individuals, organizations and community groups wishing to have a better understanding of universal and accessible home design. Â· Consulted and installed wireless telecare monitoring systems and assistive technology.
VICE PRESIDENT OF SENIOR HOUSING CONSULTING December 2006 – May 2010 The Net Giver, LLC Kansas City, MO
Privately held start up company organized to develop and operate long-term care and assisted living centers primarily in the Mid West. Additionally provided consulting interim management services to long-term care and healthcare organizations. Â· Acted as interim administrator for Hillside Village of Desoto, KS a assisted living and skilled nursing facility. Major focus was to transform a solid management group into a highly performing team. Â· Interim administrator and consultant for Atria Hearthstone, Topeka, KS with 102 independent living and 60 assisted living with dementia units. My mandate was/is to correct survey deficiencies, re-establish a team orientation, implement cost controls, develop strategies for sales, marketing and client relations plus review and improve various processes. Â· Developed and implemented business plan for a new medium sized hospice in Las Vegas, Nevada. Assisted in writing policies and procedures, creating and implementing field staff documentation forms, interviewing and hiring new executive director and clinical director as well as any other support staff. Developed web site and sales and marketing materials. Â· Consulted and advised small to mid-market senior housing businesses with respect to strategic planning; asset valuation; market expansion, repositioning, and value enhancement; turnarounds; organizational mission and objectives Â· Forged long-term client relationships with small to medium sized senior housing businesses, for-profit, and not-for-profit real estate developers. Â· Managed and coordinated marketing, communications, research, and sales efforts as it relates to Senior Housing. Researched and identified business leads through the review of periodicals and publications, networking, site specific leads, land sales, contracting industry alliances, and relevant Internet sources. Represented company on boards and committees of civic, business charitable and professional organizations. Â· Performed real estate site identification, due diligence, and property acquisition negotiations. Assisted on site planning and feasibility analysis. Housing development tasks included community needs assessment, acquisition, pro forma development, feasibility analysis, hiring and coordinating consultants and general contractors, zoning, due diligence.
DEVELOPER/EXECUTIVE DIRECTOR January 2003 – December 2006 Kaw Valley Management Group, LLC Kansas City, KS Senior developer and executive director for start-up of Delaware Highlands Assisted Living a new 124 unit affordable assisted living project. Assisted in all aspects of the development process, including predevelopment business plan and financial models, market feasibility analysis, zoning, financing, operations management and other development related activities. Â· Organized pre-opening marketing/admission plan, developed waiting list, wrote monthly newsletters, hosted events. Networked with physicians, case managers, and home health agencies. Supervised and purchased major and minor equipment for the daily operation of the facility (phone system, emergency calls, kitchen equipment, computers, etc.) Obtained all contracts for food service, pharmacy services, housekeeping and maintenance supplies, lawn care, property and liability insurance, workers compensations, etc. Hired and trained all management positions. Â· Prepared the community for a successful opening. Developed all staff policies and procedures, resident move-in packet, lease, etc. Created pricing structures and levels of care. Â· Responsible for application process with the State Health Department for obtaining initial licensure, also included ensuring all ADA, Fair Housing, and NFPA laws were met. Â· Assisted in launching an initiative to lobby the Kansas legislators and other elected officials to increase Medicaid reimbursement for assisted living. Â· Analyzed all local competition and developed strategic marketing position. Administered all sales, web site development, and marketing strategies. Created all literature, marketing materials, print advertising, etc. Â· Directed and led all staff management. Recruited and hired all administrative staff. Initiated and delivered orientation programs for new employees, and developed new mission-related services.
EXECUTIVE DIRECTOR 2001 – 2003 Kansas City Care and Rehabilitation Center Kansas City, MO
Successfully directed a 200-bed long-term care facility, overseeing the facility’s $12 million annual budget. Recruited, hired, trained, and evaluated a top-performing nursing home staff while maintaining low turnover rates. Ensured full adherence to all company policies and state/ federal regulations. Managed all aspects of state and federal government survey processes. Served as a primary officer for enforcing HIPAA guidelines. Â· Planned, implemented, evaluated, and directed all of the facility’s programs and operations. Â· Created and lead interdepartmental in-service training, resulting in safer practices and dramatically improved communication and teamwork. Â· Reduced turnover by 25% and call offs by 98% with effective recruitment, on going in service training and the creation of an employee appreciation/rewards program. Â· Administered all sales and marketing strategies; solely responsible for successfully growing business through effective marketing, community outreach programs, and public relations techniques to revise and upgrade image. Â· Managed 20-unit dementia care unit. Monitored quality of resident care to ensure it met or exceeded company and regulatory standards. Â· Increased occupancy from 85% to 99% by revitalizing resident marketing campaigns with in-house training/mentoring programs; spearheading development of community outreach, special event programs and event sponsorship to build market presence and capitalize upon public/ private partnerships.
PRESIDENT/FOUNDER 1997 – 2001 Heartland Assisted Living, Inc. Overland Park, KS Founding member of the Heartland Assisted Living, Inc. created to develop and manage senior housing properties in the Midwest. Assisted in all aspects of the development process, including predevelopment business plan and financial models, building design, market feasibility analysis, zoning, financing, operations management and other development related activities. Â· Developed, built, and managed Shawnee Heartland Assisted Living, a $4.8 million dollar assisted living project. Successfully acquired 90% HUD financing approval for the project. Â· Oversaw all development activities, including but not limited to: project conception, site identification, acquisition and entitlements, financing structure, internal underwriting, funding applications, client and investor interaction, construction administration and oversight, leasing, permanent loan closing, and ongoing property management. Â· Responsible for application process with the State Health Department for obtaining initial licensure, also included ensuring all ADA, Fair Housing, and NFPA laws were met. Â· Provided leadership and project management. Recruited, selected, and trained all administrative staff into a high-performance team. Â· Prepared the community for a successful opening. Developed all staff policies and procedures, resident move-in packet, lease, etc. Created pricing structures and levels of care. Â· Administered all sales and marketing strategies including the development of all marketing materials, public relations, effective marketing training. Responsible for Achieving 100% occupancy within 8 months (from startup). Â· Completed land acquisition and property rezoning for senior housing community in Kansas City, Kansas. Obtained authorization from the Unified Government of Wyandotte County Kansas to issue multifamily housing revenue bonds in a principal amount of approximately $25 million dollars. Â· Conducted government and public relations activities related to the positioning of Wyandotte County, KS senior housing property for assisted living and independent living apartments. Â· Completed submission of Hope VI grant application and feasibility study for 10 million dollar conversion of Bethany Medical Center to assisted living and independent living apartments.
SENIOR LIVING & RESPIRATORY CARE CONSULTANT/REGIONAL DIRECTOR 1995 – 1997 Arthur Clark Associates, Inc. North Kansas City, MO Provided consulting services for facilitating hospital step-down skilled nursing units and respiratory care services for long-term care facilities. Provided feasibility studies for senior housing development. Â· Assumed full responsibility for the strategic planning, development, operations, sales and marketing, customer service, human resources, administration, and P&L performance. Â· Excellent communication and interpersonal skills to effectively network, collaborate, negotiate, and maintain positive partnerships with physicians, staff, and outside vendors and organizations.
Â· Generated new health care consulting business opportunities increasing business by 25%.
Â· Established operating policies and procedures for new business venture, defined immediate and long-term operating goals, and realigned financial and personnel resources to provide comprehensive management services. Â· Developed a 6-state territory for respiratory care services in long-term care facilities achieving 110% of quota. Supervised the territory operations and created efficient, well-run clinical operations with a strong emphasis on prompt, quality service. Collaborated with staff regarding policies, procedures, and staffing needs; maintained open channels of communication resulting in optimum delivery of service and a positive working environment. Â· Managed the development of ventilator units in long term care facilities. Â· Managed sales operations, including hiring and training sales personnel, targeting priority clients, and conducting sales training and meetings.
OTHER PROFESSIONAL EXPERIENCE
Administrator, Cedar Valley Health Center, Raytown, MO (1991 – 1995) Skilled nursing and dementia care Administrator, Plaza Manor, Kansas City, MO (1989 – 1991) Skilled nursing and rehab care Director Respiratory Care Services, French Hospital Medical Center, San Francisco, CA (1983 – 1989)
ADDITIONAL CLINICAL EXPERIENCE
Diverse clinical care and management experience in respiratory therapy. Extensive clinical care experience in neonatal, pediatric, and adult including ICU, CCU, NICU, SICU, post open heart, recovery, burn unit, and ER. Experienced in various upper management positions in respiratory therapy, including Regional Director of Respiratory Care Services, Clinical Supervisor, and Pulmonary Laboratory Director.
MBA – HEALTHCARE FINANCE
Golden Gate University San Francisco, CA
MA – PUBLIC HEALTH ADMINISTRATION
Central Michigan University Mount Pleasant, MI
BA – BUSINESS: HEALTH CARE ADMINISTRATION, MINOR: BIOLOGY
Avila College Kansas City, MO
AA – RESPIRATORY THERAPY
Johnson County Community College Overland Park, KS
Licensed Nursing Home Administrator – Kansas & Missouri Certified Assisted Living Operator – Kansas Certified Aging-In-Place Specialist (CAPS) Completed Medicare University – Sponsor: American Association of Nurse Assessment Coordination (AANAC) Registered Respiratory Therapist (RRT)
Kansas Assisted Living Association (ALFA-KAN) – Treasurer/Board Member Assisted Living Federation of America (ALFA) American College of Health Care Administrators (ACHCA)
Core Competencies Â· Administrative & Management Experience Â· Long-Term Care Administration & Assisted Living Â· Senior Healthcare Management Â· Customer Service Â· Project Management and Coordination Â· Strong Time-Management Skills Â· Marketing & Sales Â· Staff Management and Team Building Â· Computer Skills: Proficient in Microsoft Office for Mac/PC
Is this your Resume?
Fill out this form to request for your resume to be removed.