Rodina I. Hammond
1501A St. Louis Avenue
East St. Louis, IL 62201
Seeking an entry level position as an administrative assistant or a Human Resource representative.
More than 10 years experience working in retail and military environments. Worked in Human Resource areas entering and upgrading training, vacation, awards and transfers. Trained and supervised new department personnel. Resolved customer complaints. Prepared bank deposits. Operated multi-line phone systems. Familiar with Microsoft XP Pro and Office 2007 software.
Office Equipment Human Resources
Multi-line Phones Training/Supervision
Windows XP & Office Customer Service
Cashier Bank Deposits
Personnel Reports Written/Verbal
Customer Service Rep (02/00-11/08) Value City Department Store, Swansea, IL
Opened and closed store. Directed phone calls. Monitored service calls to observe employeeâ€™s demeanor, technical accuracy and conformity to company policies. Trained and managed 6 employees per shift and achieved a 10% + improvement in their productivity. Recommended corrective action to address customer complaints. Prepared bank deposits. Operated a computerized cash register.
Cashier/Deli Clerk (10/85-02/93) Schnuckâ€™s Supermarket, East St. Louis, IL
Operated a computerized cash register. Cut delicatessen meats and cheeses, using slicing machine, knives, and other cutters. Weighed and wrapped sliced foods and affixed sticker showing price and weight. Set up fish display cases to encourage sales. Opened and closed deli department.
Housekeeper (06/85-09/85) Econo Lodge, St. Louis, MO
Assigned workers their duties and inspected work. Advised manager and desk clerk of rooms ready for occupancy. Inventoried linen and cleaning supply stock and issued supplies to workers. Conducted orientation training of new employees up to 9.
Rodina I. Hammond Resume Continued:
Personnel Specialist (02/79-12/84) United States Air Force
Planned and conducted new employeeâ€™s orientation. Maintained and updated personnel records using computer terminals. Prepared reports and recommended procedures to improve productivity. Supervised and trained subordinates. Kept records of manpower strength and prepared reports.
Certification in Office Technology (2009)
Area of Concentration: Excel, PowerPoint, and Word Processing
Southwestern Illinois College
East St. Louis, IL
Business and Computer Courses (72 Hrs.)
Belleville Area College