PROFESSIONAL SUMMARY: Â· Proficient in team building, motivation and effective communications with all levels of management; Subordinates, Clientele, Superiors, and/or Peers. Â· Possess the ability to develop, deliver and maintain Customer Relations. Â· Multi-task skill set that may easily adapt to a fast-paced evolving work environment. Â· Exceptional Leadership, Organizational, and Communications skills with extreme dedication and self-motivation.
MANCON / Department of State – Consular Affairs Overseas Citizen Services July 2012 – Present Washington, D.C. Â· Greet all Staff Members, Diplomats and Guests upon arrival Â· Maintenance and scheduling of the Departments Conference Room Â· Answer all Incoming Calls from Congress, Attorneys, General Public, as well the OCS National Call Center Â· Exercise probing questions to obtain information when ensuring a proper transfer Â· Facilitate and distribute incoming mail on a timely basis Â· Implemented a tracking system for all correspondence delivered and signed for within OCS/CA/ACS/CI
Planate Management Group (PMG)/ManTech TF46 November 2010 – November 2011 Afghanistan
Executive Assistant Â· Handling of all paperwork and coordination for workforce as directed by Project Manager and/or Company Country Director. Â· Process security access and escort procedures for PMG Afghanistan personnel at Kandahar Air Field (KAF) and outside of KAF. Â· Administrative support for PMG Afghanistan staff mostly located in Kabul. Â· Assigned as Unit Mail Clerk Â· Assigned and designated as an Authorized Requestor Â· Assigned and designated as an Authorized Escort Â· Coordinate life support issues for PMG Afghanistan at KAF in Kandahar Â· Provide support for Prime Contractor (ManTech) as host liaison coordination functions Â· Adhere to the expansion of Business Development
SERCO June 2007 – October 2009 Command Naval Installations Command Washington, DC
Executive Assistant, Mrs. Debbie Jordan, Director, iShore Â· Perform a wide range of analytical studies and projects related to areas of responsibility in routing of correspondence, prepare and store command documents and files. Â· Responsible for developing strategies for the internal and external integration of daily and long-range projects via Wickedia. Â· Arrange conferences for the CNIC Members and/or visitors to be held locally and regionally via travel accommodations, luncheons and similar logistical particulars. Â· Serve as a liaison for messages needed to be communicated within the team while Director performing prior engagements.
Transportation Incentive Program Coordinator (TIP) Â· Inform new and existing personnel of the availability and benefits of the TIP Incentive Program while serving as Transportation Incentive Program (TIP), point of contact POC. Â· Distribute and receive TIP applications, prior to submission, make determinations of eligibility by performing reviews and certifying the applications. Â· Coordinate with other offices as necessary to effectively execute the TIP Program Â· Establish internal controls for the program to prevent and detect waste, fraud and abuse. Â· Revalidate and update employee information to ensure accuracy by creating and maintaining an Internal Quarterly tracking spreadsheets. Â· Perform periodic reconciliation to ensure that employee accounts are correct to validated TIP National Capital Region (NCR) expenses. Â· Track leave, travel, and parking records to ensure participants are using the benefits appropriately. Â· Follow ASN (FM&C) FMO program policy and procedural guidance. Â· Notify FMO (DOT) of changes to POC contact information and POC turnover.
Management Specialist Assistant Â· Conducts new employee orientation develops welcome packet for new employee. Â· Provides all personnel/administrative support to the check in/out coordinator and support employees. Â· Maintain tracking and monitoring system within the CNIC Gateway for New Hire personnel within the Check in/Check out process.
Action Control Specialist Â· Maintain an established effective record-keeping system to capture all information necessary for compliance with financial disclosure, ethics, and all rules and regulations relevant to the Flag Staff. Â· Coordinate logistical support weekly for Flag Staff; preparation, research and drafts of a variety of correspondence. Â· Maintain as liaison with key officials of the Department of Defense (OSD), Congress, and SECNAV, OPNAV and other Federal agencies and the private sector. Â· Daily repore between Flag Sec and EA with regards to the entry of taskers into the TV4 Web Tasker System. Â· Provide support to CNIC Front Office by reviewing all mail correspondence than placed into the TV4 Web Tasker System and routed via chop as directed. Â· Review, assign, and track correspondence for CNIC as well OPNAV to respond to Congressional and/or SECNAV inquire on an Echelon I level. Â· Maintain and modify a daily report for all Overdue/Due taskers for chop within the CNIC Command.
Executive Assistant, RDML Mark A. Handley June 2007 Â· Responsible for developing comprehensive plans and strategies for the internal and external integration of daily and long-range projects, actions and activities requiring the involvement of the Command Executive Staff. Â· Provide sound, mature advice and recommendation to the Executive Staff members for the planning of command related events and activities. Â· Arrange conferences for the flag Members to be held locally and regionally via travel accommodations, luncheons and similar logistical particulars. Â· Lead for the Defense Travel System (DTS), as well as, provide training and support to personnel regarding travel related questions with Authorizations, Vouchers, and Local Vouchers. Â· Assist in the implementation Command Orientation Briefing, prepare for new arrivals to the command that educates on the mission of Commander and Installations. Â· Perform a wide range of analytical studies and projects related to areas of responsibility channel communications, routing of correspondence, prepare and store command documents and files.
Travel Coordinator May 2006 – May 2007 Anteon / General Dynamics NAVSEA Carderock, West Bethesda, MD (DTS)
Â· Assisted travelers with Travel Authorizations and Vouchers inquiries Â· Researched and adjusted all official travel vouchers to eliminate reimbursment problems Â· Provided customer service support on Joint Travel Regulations, for various claim issues and rush orders Â· Reviewed local travel claims for accuracy and completeness, than processed via DFAS Columbus for payment Â· Attended Defense Travel System (DTS) weekly meetings Â· Set up Travel Profiles within the Defense Travel System Â· Provided baseline support for the internal self-booking tool, DTS Â· Provided up-to-date Metrics for Comptrollers Office, i.e. Authorization, Vouchers, and Local Vouchers reviewed daily Â· Liaison between NSWCCD travelers and the SATO Office (Potomac Falls)
Travel Consultant February 2005 – May 2006 Commercial Travel, Bethesda Navy Medical Center, Bethesda MD CTO/SATO
Â· Responsible for air, hotel and car rentals for the US Navy via Travel Orders Â· Liaison between agency, airline, and passenger while on travel; with regard to schedule changes from airline and/or personal request Â· Maintained a date sequential log for all government credit card refunds Â· Submitted weekly office reports to the main office for ARC reporting Â· Received and processed travel documents, tickets, exchanges, and refunds Â· Maintained quality control and ticketing for the DTS (Defense Travel System) for Navy personal travel requests
Sales and Service Associate March 2003 – September 2004 Chevy Chase Bank Burtonsville, MD
Â· Identified sales opportunities to determine customer needs Â· Provided extensive knowledge of Bank products to new and existing customers Â· Processed deposits, transfers and withdrawals for existing customers Â· Assisted customers with concerns on existing accounts and to provide appropriate follow up Â· Cross-sold financial products offered by the Bank Â· Prepared fulfillment letters confirming changes to customer’s accounts Â· Processed exchange of foreign currency
Travel Coordinator June 2000 – February 2002 New Urban Entertainment Television Washington, D.C.
Â· Responsible for air, hotel, group transportation of Senior Staff, Associates, Non Associates and Talent Guests company wide Â· Design than illustrated the Network Travel Policy and Procedures, while creating a filing system for the department Â· Established a Travel Authorization process procedure and prepayment for hotel accommodations within the 50 United States, via the Corporate Credit Cards Â· Compose spreadsheets for up-to-date company travel expenses on a monthly basis Â· Prepare supporting documentation for end of the month reconciliation of the Corporate American Express and Sun Trust Visa credit card statements Â· Coordinate meetings, presentations and organized Network Conferences for the different departments Â· Develop continued business relations between the Network and outside vendors Â· Liaison between agency, airline and passenger while on travel; with regard to schedule changes from airlines or personal request
Lead Agent / Travel Manager March 1998 – June 2000 World Travel Partners / BET Onsite Washington, D.C.
Â· Responsible for coordinating travel for; Talent Guests, Executive, Senior Staff, BET Hosts, and Associates to both domestic and international destinations Â· Monitored the quality control of all travel authorizations, PNR’s and rental car direct bill authorizations Â· Implemented a chronological log for employee purchased tickets Â· Maintained a date sequential log for all corporate credit card refunds Â· Oversaw daily operations, and performance activities for 4 STP (Standard Ticket Printer) locations, while managing a 2 person office Â· Submitted weekly office reports to the Airline Reporting Corporation Â· Designed and illustrated the Network Travel Policy and Procedures, while creating a filing system for the department Â· Established the travel authorization process procedures and prepaid all hotel accommodations for company travel Â· Compose spreadsheets for up-to-date company travel expenses on a monthly basis Â· Prepare supporting documentation at the end of each month for the reconciliation of the Corporate American Express and Sun Trust Visa credit card statements Â· Coordinate meetings, presentations, and organized Network conferences for the different departments Â· Developed continued business relationships between the Network and outside vendors Â· Liaison between agency, airline and passenger while on travel; with regard to schedule changes from airline and/or personal request
Lead Agent June 1996 – March 1998 SATO / Internal Revenue Service / Housing and Urban Development Washington, D.C.
United Airlines March 1992 – January 1996 Domestic / International / Mileage / Agency Customer Service Desk Washington, D.C.
JOB RELATED SKILLS
Excellent customer service and administrative support Coordinate meetings; organize conferences and scheduling of appointments Experienced and educated within the travel, hotel and ground transportation Ability to project a positive and professional image
United Airlines Travel School, Sterling VA 3/93 – 3/93 Strayer University, Washington DC 7/00 – 7/01 Bachelor of Information Science Defense Travel System (DTS) 2005 Certified Action Officer 2008
Proficient in the following:
Microsoft Office Suite Microsoft Word Microsoft Excel Sabre (CTO) Defense Travel System (DTS) Apollo (CTO) TV4 Tasker Management System Total Workforce Mustering System (TWMS)
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