14917 73rd Street North · Loxahatchee, FL 33470 · 561-602-4536 ·email@example.com
Seasoned healthcare professional, offering 13 years of diverse experience and track record of positive outcomes, including significant increases in productivity, revenue growth, patient satisfaction, compliance, and referrals. Extensive experience training and directing staff with a team approach that emphasizes a cohesive work environment. Bachelor’s degree in Health Administration with specialized training in health delivery systems, healthcare law, and healthcare research. Results-oriented, adaptable leader, with proven success in multi-tasking and a proactive approach to solving problems. Solid critical thinking skills, sharp attention to detail, and commitment to professionalism. Computer proficient, with experience using MS Windows, MS Office, Medical Manager, Generations, Health Manager, and Visitrax.
HealthCare Operational Consultant 2013-Present
Until I find my next Director of Operations postion I am a Consultant for Healthcare Providers in Palm Beach County. The services I provide depend on the needs of the providers. An example of my services include referencing the appropriate set of regulations; accreditation for AHCA. JCAHO or CHAPS. I prepare for survery by examining the Policy and Procedure Manuals as well as the HR and Client charts assuring compliance and evaluating the intake and staffing policies resulting in a greater conversion of referrals. I also make sure all documents are current. I conclude withan audit of my own.
Managed day-to-day office functions, with responsibility for client relations, compliance, hiring and training, employee relations, performance assessment, and insurance verification. Increased employee retention rates and client satisfaction by establishing open lines of internal communication, providing adequate training, optimally matching caregivers to clients, and ensuring 24/7 availability to clients for problem-solving. Initiated client emergency management plan.
Horizon Care Services, Inc. – North Palm Beach, FL 2005-2008
REGIONAL VICE PRESIDENT OF OPERATIONS/ADMINISTRATOR
Oversaw operations for 3 branches of a home healthcare organization providing skilled and non-skilled personal services to clients. Assisted with staffing and hiring; trained all new regional employees. Ensured consistent compliance with all applicable laws and regulations, using a company survey to monitor and track compliance. Supervised state surveys and corrected deficiencies found by AHCA. Developed office policies and procedures. Created efficient processes and documents, including new operational forms, standardized case records, discharge summary form, and new chart organization system. Increased referrals, improved productivity, decreased receivables, and enhanced patient relations. Opened new patient cases, documented plans of care, and completed insurance verifications. Conducted quarterly employee performance assessments and generated corrective action plans if necessary.
Drs. Reznick & Levine – Boca Raton, FL 2004-2005
Managed all office functions for an internal medicine practice with two physicians and 12 employees, including appointment scheduling, registration, billing and collections, timekeeping, office supply ordering and inventory control, cost control, candidate interviews and hiring, employee performance appraisal, accounts payable, and file/records management. Developed and implemented office policies; implemented office procedures. Maintained steady flow of patients, increased revenue, and reduced receivables. Arranged payment plans for patients as needed. Liaised between the doctors and the office/clinical staff.