INSIDE BUSINESS DEVELOPMENT / CLIENT SPECIALIST WORLD-CLASS, RELATIONSHIP BUILDING, CUSTOMER SERVICE REPRESENTATIVE
Motivated to maintain customer satisfaction and contribute to company success.
• Over 25 years of passion for building and maintaining rapport with client and customers through daily, effective interpersonal skills, administrative support and problem-solving skills. • Over 10 years experience in contacting and building strong relationships with clients, C-Level, Vice Presidents and Directors at mid-level, large and Fortune 1000 companies, introducing financial services and scheduling meetings. Successfully discussed contract, terms and timing of receipt of executed contracts.
•Business to Business/Customer Specialist •Windows XP with high speed Internet •Professional and service oriented thinking •MSWord •Outstanding People Skills •Microsoft for Windows •Experienced and Tactful Problem-Solving Skills •Outlook •Patient, Resilient and Stress Tolerant •Ability to work in high-level stress environments •Multi Task while maintaining integrity and quality of service •salesforce.com expertise •Ability to Work Independently with Limited Supervision •Previous experience in Claims and Billing •Experience with Claims, Billing, Invoicing and Collections •Internet Navigation & Research •Courteous demeanor •Works to exceed customer expectations •Active listening skills •Self-Confident, Dependable, Mature and Responsible •Inventory control familiarity •High Degree of personal accountability •Telecommunications skills •Quick learner of new processes, systems •Strong organizational skills •Always friendly, positive, energetic and reliable •Posses the highest regard for confidentiality and professionalism •Excellent verbal and written communications skills •Comprehensive understanding of policies, procedures, and with the ability to interface with all levels within the corporate structure organization and the business community
CUSTOMER SERVICE/ADMINISTRATIVE EXPERTISE •Built relationships with potential clients/customers, resulting in a 300% increase in proposals and a 250% increase in clients for the Directors I supported. •Researched contracts and terms and successfully obtained signed contracts. •Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
DATABASE MANAGEMENT •Assisted in the managing of the company database and verified, edited and modified prospects’, clients’ and customers’ information. •Worked with company systems, such as salesforce.com and CRM database and diligently completed all assigned tasks.
CUSTOMER SERVICE SPECIALIST 2013: Liberty Mutual Insurance • Expertly handled high volume incoming and outgoing calls in a call center environment, resolving issues, handling customer questions and queries and updating financial records. • Taking customer payments, handling auto and home upgrades and coverage and issuing Letters of Premiums Paid and Letters of Coverage, while making the customer feel they are appreciated and valued. Worked with company metrics to attain goals in a fast paced environment. • Worked with Mortgagee and Loss Payees to confirm coverage and balances on accounts. • Received emails of appreciation from customers and co-workers.
Page 1 of 2
Sasha Gabriel 520.568.0106 Email:email@example.com
BUSINESS DEVELOPMENT ASSOCIATE / INSIDE SALES REPRESENTATIVE June, 2012 to January, 2013: Ryan LLC • Specialized in presenting captive insurance to medical offices. Built positive relationships and scheduled numerous conference calls and meetings with daily heavy phone use and data entry into CRM database. • Discussed contracts, terms and timing of receipt of contract information, resulting in receipt of signed contracts quickly. • Extensive use of web research tools and navigation of sites to obtain contact and company information. • Continually received outstanding reviews from customers for my positive and friendly demeanor. • Managed Event scheduling and invitation with a professional, courteous and deferring presentation.
REGIONAL ACCOUNT COORDINATOR / INSIDE SALES REPRESENTATIVE July 2005 to May, 2012: DuCharme, McMillen & Associates • Built relationships with potential clients/customers, resulting in a 300% increase in proposals and a 250% increase in clients for the Directors I supported. • Trained other RACs to perform at level of excellence and supported their efforts. Monitored phone calls and assisted with challenges. • Accomplished meetings with over 20 challenging accounts, resulting in new contracts won for the company, with heavy data entry into CRM / salesforce.com. • Worked in Healthcare Provider campaign, to introduce services, discuss contracts and terms and need to obtain signed contracts quickly. • Extensive use of web research tools and navigation of sites to obtain contact and company information. Extensive use of salesforce.com daily. • Handled meeting arrangements, (i.e, luncheon/dinner reservations; flight arrangements and schedules) with positive email and phone communications. • Received numerous letters of appreciation for my relationship-building approach from customers and the Directors I supported. • Recognized by the CEO, the COO and the Regional Vice President on many occasions for my skills with clients. • My Employee Review shows a strong and glowing account of my achievements.
ADMINISTRATIVE SUPERVISOR / INSIDE SALES REPRESENTATIVE 1992-1998 ProACTIVE INSTITUTE – A leader in the educational field of career transition skills training • Developed all marketing and promotional materials, brochures and correspondence. Proofread all materials with no errors presented to the public. • Increased client base over 600% in 2 years by building positive public awareness of our company. • Built positive business relationships with 3,000 corporate human resources and financial management individuals, thereby increasing my company’s profits over 500% within 3 years. • Managed inbound, outbound and follow-up calls, specializing in: client service; scheduling of appointments and special projects. • Handled calendars for President; COO; CIO; Director of Classes and scheduled classes for customers and all Instructors. My consistent monitoring kept all deadlines and service objectives met 100% of the time. • Handled client payments and maintained all accounts in required time. • Interfaced with vendors and clients regarding payments and collections. Reconciled all payment information. • Handled all payroll and deposits.
1993 Honolulu School of Law Bachelors of Science in Law
Will be furnished upon mutual interest.
All items contained in this resume are considered confidential
Thank You for your consideration of my qualifications for your company.
Is this your Resume?
Fill out this form to request for your resume to be removed.