1236 Indian Rd
Virginia Beach, VA 23451
My knowledge, skills and abilities are flexible such that I am able to adapt and succeed in environments that are fast paced, challenging and diverse. I have a passion for graphic design, and enjoy coming up with creative ideas for different design solutions. It is my goal to obtain a position that will enhance my analytical abilities, organizational skills and eye for design.
Account Consultant, Channel Blade Technologies an ARI Company, Virginia Beach, VA â€” 2008-2009
Acted as the liaison between the customer, application development support, web development support, data support, and email vendor to resolve issues, or complete custom work requests. Consulted with customers on how to revamp their websites. Educated customers on how to efficiently use the lead management tools and how to use the other web based applications for creating specials, pop ups, and news articles for their websites. Focused on Search Engine Optimization for our customers to make sure that their websites ranked on all search engines.
eServices Customer Support Representative, CMA CGM (America) LLC, Norfolk, VA â€” 2007-2008
Activated new customer accounts for eServices, and answered technical questions about the website and/or accounts via phone, or email. Designed flash e-Cards for the holidays, from the company as a whole, and from the Marketing Department. Created a toolbar for eServices customers to install for their browsers for easier access to log into their accounts, or simply go to certain sections of www.cma-cgm.com. Ran statistic reports for Imports and Exports for YTD shipments. Updated the agencyâ€™s slide show on a weekly basis for new hires, promotions, events, and news.
Support Specialist, Reynolds & Reynolds (Spherion Assignment), Norfolk, VA â€” 2006-2007
Acted as a liaison between the customer, third party vendors, data support, and software application departments in order to resolve issues. Troubleshoot possible disruptions concerning new and used car inventory. Presented dealers with open-ended questions to obtain significant information, which allowed the operations division to successfully implement changes and updates. Provided detailed documentation regarding inquiries and requests from dealers to provide an informative account history.
Level 1 Technician/Customer Care Specialist, ICT Group – DELL/Vonage, Chesapeake, VA â€” 2005-2006
Level 1 Technicians answered phone calls from customers who needed troubleshooting assistance for their Dell computers. Fixed common software issues for Microsoft windows. Walked customers through formatting their hard drives, and reinstalling Microsoft Windows ranging from Windows 95 to Windows XP followed by installing needed drivers after the installation has been completed. Assisted customers with cleaning viruses, and spyware from their PCâ€™s and troubleshooted internet connectivity issues.
Customer Care Specialists assist customers in home networking, and basic installation of their Vonage phone adapters. This basic installation includes one phone adapter, one computer, and one telephone, and putting these components together to help customerâ€™s use their Vonage equipment for everyday use. Acted as a Tier 1 customer support and repaired issues with the phone equipment not working.
Assistant Manager, Wendyâ€™s International Inc., Virginia Beach, VA â€” 1999-2005
The role of the assistant manager was to assist the general manager in creating shift plans, and food/supply ordering, to ensure all products are available to employees as needed. Performed the duties of the operations leader throughout a shift to execute fast service, quality of our products, good customer service, and recognizing the key focus areas of the business. Recorded nightly inventory, and watched food costs to make sure the numbers stayed accurate.
Norfolk State University, Norfolk, VA â€” Bachelorâ€™s Degree, Graphic Design
Iâ€™m efficient in the following software programs:
Microsoft Word, Powerpoint, Excel, Access, Outlook, Internet Explorer, Firefox, Safari, Adobe Acrobat Reader, Adobe Photoshop, Image Ready, Illustrator, Flash, InDesign. Iâ€™m familiar with some computer languages such as basic HTML, and ActionScript for Flash. I type 58 WPM, and I am very computer savvy, being able to learn new programs in a short amount of time. I have an advanced knowledge of all Windows operating systems, and beginner’s knowledge of Mac operating systems. I have beginner’s experience using Keynote, and Pages.