An astute service minded professional with training, motivation, and management experience, seeking to excel in a career while harnessing the strength of my current skill set.
OTO Development â€¢ 2011 – Current
Springhill Suites Marriott Hotel
Guest Services Agent – As a guest services agent I am held accountable to exceed expectations for our guests while at my hotel. While at the front desk I am responsible for taking reservations, quoting of room rates, and checking in guest. Responsible for knowing policies and procedures of the Springhill Hill Suites to help provide seamless integration of services while developing relationships with customers to ensure repeat business. I am charged with developing sales opportunities and creating community outreach events for the hotel. I am knowledgeable in all areas of the hotel so in the manager’s absence the hotel will continue to function at highest possible levels. In charge of reviewing new hire applicants including interviews, providing offers, as well as processing new hires.
Scott Enterprises â€¢ 2005-2011
Courtyard Marriott & Hilton Garden Inn
Guest Services Agent – I was in charge of negotiating room prices, ensuring the hotel was at maximum capacity during the peak season and nonpeak seasons. I trained in obtaining business at all times from various clients up to and including booking weddings as large as 1000 guest. Responsible for making sure company functions, galas, meetings, and conventions were all very satisfied.
Duties also included: coordinating reservations for guests at the numerous Scott Enterprise facilities. Working audit and running all the important data to the CEO of the company. Responsible for handling heavy amounts of phone calls for sales in the company. I participated in numerous Marriott training programs. Also, helped set up the event halls and make sure all 10 spaces were being used to exceed guest expectations. I attended company training monthly to improve in all areas.
Bachelors of Arts in General Studies
Mercyhurst University – Pennsylvania.
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