CHECKMATE GROUP: – Worked as a Sr.Executive Admin & Operations in Corporate office – Baroda from April 07 to Dec 08 yrs.
Daily reporting to Sr. GM (Admin & Operations) and Group CEO and monthly to the MD.
Responsible for the growth and Development of Customer Care Cell, National Operational Control Cell, Ops. Audit Cell.
Bringing in new ideas and implementing them for business development.
Handling customer grievances.
Coordination with all the Departments of Corporate, Regional and Branch offices.
Attended Management Review Meetings
YOU TELECOM INDIA PVT LTD: – Worked as a Renewal & Retention coordinator for 2.1 yrs and then as a Team Leader in Customer Care Cell for 9 months.
Daily Reporting to CEO, Customer Care Manager and Regional Head.
Handled team of 20 People including 2 Team Leaders,12 Renewal Executives,3 Tele Callers and 3 Customer Care Executives.
Coordination with all depts. Of Branch Office and Regional Office.
Setting and Assigning daily and monthly targets for whole team and responsible for the overall and individual performance of the team members.
Preparing Daily, Monthly and Yearly reports.
Handled customer grievances and trouble ticket management system.
SPAN INFOTECH: – Worked for 1.2 yrs as a Student Counselor.
Completed Higher Secondary Education with Science Stream.
Graduate in Psychology from M.S.University, Baroda.
Currently pursuing PGDBA in CUSTOMER RELATIONSHIP MANAGEMENT & HRM from Symbiosis, Pune.
Knowledge of Windows 98/2000/XP/Vista, Open Office Organizer, MS Office 2003, Internet, Microsoft Outlook, Outlook Express and also have working knowledge of ERP System.
Summary of Abilities:-
Time Management, Leadership, Very fast learner, Initiative and resourceful in problem solving, Ability to work under pressure/time bound conditions, Excellent interpersonal teamwork skills and patient team member, Excellent communication skills(both written and oral),Highly organized and attentive to details, Multi-Lingual and a Team Player.
D.O.B : – 7th January 1984
Gender : – Female
Marital Status: – Married