4671 ½ Walford Rd. Apt#18
Warrensville Heights , OH . 44128
PROFESSIONAL OBJECTIVE: To obtain a rewarding and challenging career in an Industry, which will allow for personal and professional growth.
Four D College, Colton , .
Medical Billing, August 2005
Skadron College , .
Computerized Accounting, September 1999
ConCorde Career Institute, Lauderdale Lakes , FL.
Medical Assistant, January 1997
San Antonio High School Claremont , Ca.
College Preparatory Courses, June 1995
*Obtained substantial experience in Medical Billing using the IDX System and using NDC Medi-soft and Office Hours Software.
*Obtained substantial experience as a Tax Outsourcing Representative dealing with B and C service loans, using the Alltel and LTS Systems.
*Trained and supervised employees in customer service and data entry in the Mortgage Industry.
*Obtained experience in inbound and outbound calling.
*Obtained experience in using Microsoft Word and Excel.
7/08-PRESENT-MOBILE MEALS, Deliver hot and frozen food to the elderly and disabled adults as well as provide excellent customer service.
01/07-present- Transcribe for Cash (Work from home position), transcribing numerous how to do videos.
01/06-12/07- Teletech (Best Buy) received inbound calls from customers and transferred to appropriate department. Online chat with customers that had basic network issues and provided troubleshooting techniques.
11/06-04/07- Cuyahoga Community College(Downtown), Provided a full range of support for the Center and the State Tested Nursing Assistant Program .Maintained accurate program records, Oversee and coordinate STNA labs, the STNA state exam, graduation and clinical experience process, data entry, spreadsheet input, used Excel, Word and Power point.
07/06-09/06- Cuyahoga Community College (Business Office-West), Applied payments for students toward their tuition, data entry, filing and provided excellent customer service.
07/05-08/05 Loma Linda University Healthcare (Externship), Tracked old medical claims/tracer claims, handled EOB’s, data entry using ten-key, filing and obtained a substantial amount of experience using the IDX System, Excel and Word.
12/01-07/04 Lereta Corporation, Set up tax lines, maintained tax lines for the life of the loan, collect taxes, pay all taxes, debit lenders’ escrow accounts, perform audits and refunds, handle duplicate payments and penalties.
12/1998-3/2004 DS Construction, Office Manager, maintained the office, submitting bids, filing, take pictures of finished homes inside and out and advertising.
HONORS AND AWARDS:
*Academic Excellence Award, Four D College, 2005
*Perfect Attendance Award, Four D College, 2005
*Excellent Customer Service Award, Lereta Corporation, 2002
*Representative Support Training Award, Avon Corp., 1998
*Add-on Support Training Award, Avon Corporation, 1998
*Excellent Customer Service Award, Avon Corporation, 1998
*G.P.A Award, ConCorde Career Institute, 1997
*Perfect Attendance Award, ConCorde Career Institute, 1997
*****REFERENCES AVAILABLE UPON REQUEST