Background includes experience in customer service, sales, and administrative supervision. Working directly with the public sales related to customer needs, and ability to identify, analyze, and solve problems.
Customer Service *Marketed company products and service to clients
*Analyzed and solved customer problems to ensure business
*Provided highest standard of service through customer contact
*Investigated customer accounts by way of telephone
*Keyed exceptions using TCS database ensuring departmental goal
and staff’s timesheets for payroll into a database for staging
Administration *Provided full administrative support to store representatives
*Supervised 5 or more employees
*Educated new hires
*Recognized potential problems and escalated to management
*Oversaw associates are performing their duties as instructed
Customer Service/Fraud Representative/Workflow, Citigroup 1998-Present
Handled accounts, assisted with sup queues, and oversaw employees
Customer Service Representative, Berwyn Holdings
Supervised accounts by telephone and correspondence
Customer Service Representative, Applied Card Systems
Managed customer accounts
Assistant Sales Manager, Pic N Pay Shoes
Oversaw the daily store operation
Business Administration, Goldey-Beacom College, Delaware.
Diploma, Caravel Academy, Bear, Delaware.