A motivated, dependable individual with a well-rounded skill set in business support roles seeking an opportunity in a dynamic organization where I can contribute to its ongoing success.
–Well-organized team player with the ability to work under pressure
–Extensive customer support skills/vendor relations
–Experienced in training colleagues and leading teams
–Proven ability to complete projects on or ahead of schedule
Southern New Hampshire University (Manchester, New Hampshire)
Graduate Certificate, International Businessâ€”Sept. 2005
Graduate Certificate, Human Resource Managementâ€”Sept. 2007
Catholic University of Nijmegen (Nijmegen, Holland)
Master of Arts, Intercultural Theology (Specialization in Pastoral Theology; Licentiate)â€”
The Catholic University of Eastern Africa (Nairobi, Kenya)
Bachelor of Arts, Religious Studiesâ€”Nov. 1997
Postgraduate Diploma, Planning and Management of Development Projectsâ€”Oct. 1998
CGI Technologies, Andover Massachusetts, May 2007-Present
Independent information technology and business process service firm, providing a range of
services including consulting, systems integration, and outsourcing. Clients include Commerce Insurance, CIGNA, Barclays Capital, Medicare, Medicaid, Daimler; as well as several U.S. states, Canadian provinces, and countries.
Auxiliary Support and Operations Specialist, Checkpoint Division, April 2008-present
Provide customers with ongoing support to ensure compliance with state regulatory requirements for automobile insurance inspections.
–Prepare pre-insurance inspection reports for insurance clients by reviewing, verifying, and compiling information submitted from state inspection sites
–Provide high levels of support to meet stringent service-level agreements
Auxiliary Support and Operations Specialist, DMS Division, May 2007-April 2008
Supported leading insurance industry clients with document management services.
–Compiled, prepared, and dispatched client information to consistently meet aggressive deadlines
–Provided high levels of support to meet stringent service-level agreements
Target Corporation (retail), Hooksett, New Hampshire, Feb. 2003-present (part-time)
Sales Associate, June 2009-present
–Retail sales and customer service
Assets Protection Specialist, Loss Prevention Department, Sept. 2004- June 2009
–Monitoring/analyzing digital video surveillance system data, asset protection, and overall security
Associate, Logistics Department, Feb. 2003-Sept. 2004
Saint Gobain PPL, Merrimack, New Hampshire, Sept. 2004-May 2007
Manufacturer of architectural products
–Fabrication of specialty, coated architectural goods
AMSA (Loomis Fargo/Armored Truck Transport), Londonderry New Hampshire Dec. 2002-Feb. 2003
–Responsible for tallying/accounting for clients’ protected assets
Member, Organizing Committee, Hague Appeal for Peace, Hague, Holland
Member, Student Network, St. Paul’s Chapel, Nairobi, Kenya
Proficiency in UNIX, Microsoft Office (Word, Access, Excel, PowerPoint, Outlook), video surveillance platforms, and other business applications
References available upon request.