1 Experienced professional with over 8 years retail and sales experience focused on customer relations.
2 Excellent reputation with customer and co-workers as a helpful, knowledgeable professional.
3 Able to organized, plan and make decisions under pressure.
4 Work independently to perform assigned tasks.
1 Over a 6 year period, retained all 50 accounts through superior customer service — named #1 in sales for 2 consecutive years.
2 Assisted customers with selection and proper fitting of shoes, offering assistance to departments that were short handed, which enabled more customers to get attention and boosted overall sales.
3 Developed good customer rapport by consistently meeting customer needs, even during the peak holiday season when multiple customers were vying for time.
4 Researched product availability at various stores to expedite replacement of a broken golf club, resulting in quick replacement and a delighted customer.
5 Increased product sales by recommending appropriate product for the task, resolving customer odor complaint and making it a more desirable place to do business.
Rochester Institute of Technology – Rochester, NY
Facilities Custodian 2006 – 2009
Maintained housekeeping for two resident floors, containing 18 bathrooms and four common rooms.
Ramzy Cleaning Services – Rochester, NY
Service Representative 2005-Present
Responded to customer contractual requirements, which included cleaning offices, waxing floors and overall maintenance.
All-Pro Cleaning and Restoration – Rochester, NY Service Representative 2005 Made homes livable and businesses ready for operation by cleaning, painting and roofing.
Heritage Christian Services – Rochester, NY
Resident Counselor 2005-2006 Coordinated the daily needs of the developmentally disabled children, which included meal preparation and transportation to school.
Aire-Master of Western New York – Rochester, NY Service Representative 2001-2005
Independent contractor for over 50 accounts throughout a wide area of Monroe, Wayne and Ontario counties.
BS – Bible and Christian Education – Southeastern College, Lakeland, FL
Physical Education (2 years towards BS Degree) – Houghton College, Houghton, NY
Special Education (2 semesters) – RIT, Rochester, NY
1 Webster Community Chest Food Court
2 Visitation with Shut Ins and Senior Citizen Church Members