Objective: Seeking a position which will employ my knowledge and experience to their fullest potential while permitting attractive opportunities for advancement. I look forward to learning new systems and methods.
Goal: To expand my experience & knowledge of Restaurant management. Acquire diversified, experience that will enable me to better serve customers.
Skills: Excellent customer service record, ability to resolve customer’s complaints to the satisfaction of customer’s and employers, proven record of generating repeat business by establishing rapport with customer’s, attention to detail in entering computer data and managing accounts.
Experience: Mckenzies Deli & Coffee House Springfield, Or
Manager 3-10-01 to 08-15-08
Managed all daily operations of the restaurant. Supervised preparation of meals and beverages for customers. Wrote, designed and produced weekly, daily specials & menus. Ensured customer satisfaction with their dining experience. Trained and managed 5 full time employees and achieved significant improvements in their productivity. Managed inventory and ordering of food, equipment and supplies. Managed all administrative and human-resource functions of the business, including recruiting new employees, monitoring employee performance, and training. I also handled all private parties and catering.
Michael Js Palm Springs, Ca
Host/Waiter/Bartender 8/99 to 3/01
Seat & assist customers, take food and drink orders. Handled phone and special orders, helped customer’s to make suggestions on their meal. Cash handling and register operation, made change and billed credit cards.
Chestnutz Restaurant and Piano Bar Palm Springs, Ca
Ast. Manager/Waiter/Bartender 3/96 to 7/99
Responsible for sixteen member wait staff, including hiring, job training, and supervision. Took customers food and drink orders, made suggestions on their purchase. Handled parties and special orders. Cash and register operation.
Out of the Fog Cyber Cafe Palm Springs, Ca
Waiter 10/97 to 6/99
Customer service, took coffee and bakery orders, prepared orders and served the customers. Made suggestions on their purchase. Worked with kitchen staff to help baristo run smooth. Cash and register operation.
Grand Teton lodge Co Colter Bay, Wyo
Head Waiter/ Bartender 9/93 to 2/96
Greeted customers, took food and drink orders, handled special parties, made suggestions on wine and desert purchases, cash and register operation. Responsible for ten member wait staff, including hiring,job training, and supervision.
Three Lions Bakery Portland, Or
Waiter 10/90 to 8/93
Customer service, made and prepared their food and coffee purchases, handled phone and special orders, a.m. set up for the day, cash and register operation.
Education: North Eugene High School 120 Silver Ln
References: Available upon request