Core skills in the areas of:
Vital Sign Collection
Medical Billing & Coding
Policy & Procedure
Word, Excel, PowerPoint, & Publisher
Suzan M. Gambill
719 E. College Avenue ² Westerville, Ohio 43081
h: 614.523.0953 ² m. 614.214.8705 ² email@example.com
h: 614.523.0953 ² m. 614.214.8705 ² firstname.lastname@example.org
Medical Assistant program graduate and Certified Medical Assistant with a passion for the medical field and providing patient-centric care. Through externship experiences, provided the highest quality patient care in high-volume inpatient and outpatient settings. Skilled in conducting laboratory and diagnostic procedures, all while explaining tests to patients to put them at ease.
Additionally qualified through tenure in the financial services sector, focusing on auditing consumer-facing transactions, verifying procedural compliance, educating customers on options, and leading a team of up to 30 in surpassing productivity, quality, and customer service benchmarks.
Detail-oriented with a proven ability to beat deadlines in time-sensitive environments. Possess strong communication and interpersonal skills, facilitating the development of relationships with patients and peers. High energy professional who exudes a positive attitude. Technically astute.
National Allied Health Test Registry
Certified Medical Assistant (CMA) – Jan. 2009
Everest Institute, Gahanna, Ohio
Medical Assistant (MA) Program – 2008
Å¾ Medical training: Patient Care & Communication, Clinical Assisting & Pharmacology, Medical Insurance, Cardiopulmonary & Laboratory Procedures, Endocrinology & Reproduction, and Therapeutic Care
Columbus State Community College, Columbus, Ohio
Associate of Science – In Progress
Å¾ Medical coursework: Medical Terminology, Advanced Medical Terminology, EKG Training
Polaris Urgent Care,Columbus, Ohio (Aug.-Oct. 2008)
Medical Assistant Extern
Provided support in a high-volume environment serving ambulatory patients with urgent needs. Roomed patients, tested vitals, collected symptom information, and provided physicians with detailed data to facilitate diagnosis and treatment. Collaborated with peers in a supportive and courteous manner.
Å¾ Served patients with a variety of illnesses and injuries including sprains, strains, simple fractures, lacerations, burns, abscesses, infections, and diseases of the upper respiratory, gastrointestinal, circulatory, endocrine, nervous, and muscular-skeletal systems.
Å¾ Worked with state-of-the-art equipment for occupational testing while assisting with routine physical examinations for disease prevention, employment, or sports participation.
Å¾ Handled stressful, escalated patient situations with a calm demeanor; assessed situations quickly, and at times, setup immediate transfer via ambulance to a hospital facility.
Mount Carmel East,Columbus, Ohio (Apr.-May 2007)
EKG Clinical Assistant
Monitored patient’s blood pressure and heart rate using electrocardiogram equipment during diagnostic and pre-surgery procedures. Observed test data and prepared reports of diagnostic procedures for physician interpretation. Verified the operability of equipment and reported concerns.
Å¾ Ensured patients were comfortable during tests, taking the time to listen to their concerns and explain procedures to reduce anxiety and obtain cooperation.
Suzan M. Gambill, 2
h: 614.523.0953 â‚¬ m. 614.214.8705 â‚¬ email@example.com
JPMorgan Chase,Westerville, Ohio 2001-present
Research Analyst (2005-present)
Senior auditor charged with review of internal transactions for completeness and accuracy, verifying the work of 80-100 associates per day. Cross reference file materials to ensure all appropriate processes and policies were adhered to, alerting management to noncompliance issues. Review customer correspondence and ensure all team members are following solid business practices and protocol.
Å¾ Achieve accuracy and productivity objectives, demonstrating the ability to maintain meticulous attention to detail while completing projects efficiently and effectively.
Å¾ Played an integral role in the design of the auditing matrix for the Home Equity and Improvement Loan Department; created processes as the group expanded to audit additional lines of business.
Å¾ Looked to for mentorship and guidance as the “go-to” person for questions and issues that arise within the retail financial services field.
Fraud Investigator (2002-2005); 1st Party Collections (2001-2002)
Rated as a top-performing fraud investigator based on recovery of lost funds and customer satisfaction, routinely ranking in the top 20% with higher-than-average customer service metrics. Excelled while managing complicated situations with customers, and despite the high-pressure nature of the field, maintained an 85-90% customer satisfaction rating. In 1st party collections role, liaised with consumers to educate on effective debt management practices, cutting losses by 85%.
Å¾ Completed fraud investigations within allotted timeframes, working diligently with accuracy to take a file from open to close within 90 days with a 75% recovery rate.
Å¾ Bolstered morale by initiating in-house rewards and recognition programs to build camaraderie, foster collaboration, and create a solid team environment.
Å¾ Produced weekly management reports detailing account activity and recommendations for operational improvements.
Allied Interstate / IntelliRisk Management Corp.,Columbus, Ohio 1999-2001
Led a 30-person team in resolving consumer debts, ranking 1st out of a nationwide peer group of 250 in 2001, by generating the highest gross collections, reducing consumer debts 85%. Provided numerous recommendations to increase team productivity, improve efficiency, and reduce exposure/risk.
Å¾ Educated consumers on debt consolidation options, providing debtors with the information to make informed decisions in a high-stress situation.
Å¾ Trained, managed, and mentored up to 30 associates, monitored/audited calls, and provided one-on-one coaching to augment performance.