Seeking a position in the capacity of Customer Service Representative within a general business or medical environment, brining the following experience, skills, and attributes:
Interface well with others at all levels characterized by a positive professional attitude, with extensive problem solving skills. Good written and verbal communication and organizational skills. Caring and hardworking with the ability to perform multi-tasks and meet deadline(s). Windows/MS Word, data entry, Internet skills and medical/ insurance terminology.
At Home Professional, Cloud 10 Corporation (2007 â€“ 2009)
Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
Assist customers in choosing the best product for their specific needs
Perform multifaceted general customer support
Responsible for improving customer retention through programs and service provided to customer
Medical Office Assistant, LVPP @ Lehigh Valley Hospital, Allentown, PA (2005-2006)
Performed front office clerical duties such as answering telephones, check-in, check-out.
Appointment scheduling, data verification, office communications, and filing of patient records.
Verified patient information and insurance (Medicare/Medicaid)
Obtained pre-authorizations for medical procedures
Provider Services Representative, Aetna, Allentown, PA (2004-2005)
Served as the important first line of contact with our providers to help them better understand insurance products and services and assist with and timely, accurate quotation of their claims.
Answered provider requests or inquires concerning services, products, billing, claims
Reported problem areas to select focus groups
Liaison between claims processors and providers
Administrative Assistant I, Round The Clock Nursery, New York, NY (2002-2004)
Provided administrative support where responsibilities included assisting in meeting coordination, phone coverage and ordering of supplies.
Trained employees on procedures of office equipment
Exercised independent judgment to make administrative decisions
Medical Billing Specialist/Medical & Dental Office Assistant Programs
Ashworth Career School â€“ Currently Enrolled