To obtain a challenging and rewarding position in Secretarial and Office Administration where my training and experience will be fully utilized to further organizational goals, and where upward mobility is based on accomplishments.
Over the past eight plus years, I have gained extensive experience in working with and serving the public, which has allowed me to gain exceptional troubleshooting and problem solving skills. I am able to work without direct supervision in a mult-tasked and fast paced environment and be a dedicated team player.
Customer Service Representative – Columbia Flag and Banner April 2002-Present
Directed incoming calls on multi-line telephone system.
Greeted and assisted customers to meet their needs.
Created files for new accounts and closed out completed orders using database program.
Maintained files of completed work orders and client documentation.
Processed all shipping orders through UPS Global Shipping.
Customer Service Representative – State Farm Insurance October 2001-April 2002
Assisted customers in finding the right insurance coverage for auto and homeowners.
Dealt directly with policyholders following accidents and/or vehicle thefts.
Assistant Manager – Security Finance April 2001- October 2001
Greeted and assisted customers in processing loans based upon their needs.
Called on past due accounts.
Chased past and delinquent accounts.
Skills and Abilities:
Proficient with multi-line telephone systems, copiers, fax machines, and other office equipment.
Public relations with diverse groups of people to accomplish given tasks as well as flexibility and adaptability to demands of changing work environments.
Knowledge of some computer applications including Microsoft Word, Windows operation system, email, and Internet applications.
General Studies – Lugoff -Elgin High School Diploma 1995
References available upon request.