To obtain a position that will utilize my experience, skills, and education, while offering opportunities for growth and development.
The Georgia General Assembly
Manage overall operation of legislative office for two state Senators of the Georgia General Assembly. Maintain and update information relating to the development and implementation of legislation. Serve as liaison between constituents, legislators, lobbyists, and other affiliates of the General Assembly. Mediate conflicts for constituents covering 12 counties and 53 municipalities; Responsible for keeping both senators abreast of daily, weekly, and monthly calendar of events.
Customer Service Representative
November 1997-December 2000
Responsible for obtaining and verifying all personnel information deemed necessary to approve consumers for home loans. Consult consumers and assist with required credit repairs. Primary liaison between consumers and creditors to ensure that accurate data has been recorded and reported to the three major credit repositories. Amend credit records and provide accurate credit profiles on all consumers applying for home ownership. Assisted management in composing a company training manual, â€œMortgage Reporting Made Simple.â€ Assist in training all new hires. In the absence of management, serve as Lead Customer Service Representative, which entails delegating daily assignments, ensuring that tasks are addressed in a timely manner and that client concerns are being appropriately handled. Initial contact person in the acquisition of new clients, brokers, or lending institutes, providing the company’s guarantee for competent representation and assistance.
Dispute Analyst/Customer Service Consultant
February 1997-November 1997
Responsible for processing over-the-phone credit disputes. Handled written disputes and concerns, and updated information according to the Federal Credit Reporting Act (FCRA). Provided vital credit history to business customers that determined the ability to grant credit. Assisted with training new hires on all aspects of their position and general customer service.
EL ECTRONIC DATA SYSTEMS
Account Inquiry Consultant for AT&T
April 1996-February 1997
Responsible for resolving billing disputes for commercial accounts. Handled customer complaints concerning payments and billing errors. Processed account adjustments.
FREDERICK DOUGLASS HIGH SCHOOL
Strong leadership abilities, highlighted with effective interpersonal skills and sound conflict resolution capabilities. Able to adapt quickly to structural changes and prioritize tasks accordingly.
(References are available upon request)