7645 Garnerâ€™s Ferry Rd.
My career objective is to gain employment with a company that will my customer service skills to use in order to provide the company with continual and increased
College of Charleston
Began pursuing a degree in the College of Charlestonâ€™s Sociology Program and
Completed three years to a B.A. in Sociology.
Wal-Mart â€“ Columbia, SC
Jewelry & Shoes Department Mananager- July 2008-Current
â€¢ Contributed to the achievement of the jewelry department financial goals by monitoring
the performance of the jewelry & shoe department and implementing plans to achieve
â€¢ Ensured effective communication and responded to customer questions, including locating
merchandise, such as fine jewelry, watches, shoes and accessories.
â€¢ Provided requested assistance, which often required extended time in clarifying
questions and providing guidance on prices, functions, and features.
â€¢ Monitored area for signs of shrink and security risks and maintained accurate on hands
â€¢ Completed Jewelry & Shoes Department Within A Store planning processes, including
attending meetings to review the SWAS report for merchandise ordered and identifying
merchandise needed in the future.
â€¢ Maintained the overall appearance of the departments by keeping displays operational,
categorized, and that merchandise is neat, clean, and orderly.
â€¢ Ensured jewelry & shoe department is stocked by properly receiving and stocking
â€¢ Directed work of associates by communicating daily work assignments and instructed on
how to perform assigned tasks, reviewed work to make sure tasks are completed and
provided associates with feedback on work performance.
Jewelry Sales Associate â€“ March 2005-July 2008
Communicated and responded effectively to customer questions regarding jewelry merchandise taking the time to clarify and provide assistance on prices, functions, and features of fine jewelry.
Processed customer purchases by scanning merchandise quickly and accurately.
Monitored area for signs of shrink and potential security risks.
Maintained jewelry displays correctly to attract high customer volume.
Effectively maintained the cash register, which led to providing excellent customer service and swift checkout.
Efficiently answered customer questions leading to repeat business through excellent customer relations
Operated multiple line phone systems.
Accurately and efficiently placed jewelry orders which involve reading, writing, and entering data in various media.
Able to adapt to and work effectively in various parts of the facility.
Trained new employees.
Interacted politely and effectively with customers and associates.
Party City â€“ Charleston, SC
Cashier â€“ September 2003 â€“ December 2004
Managed cash register and provided excellent customer service at point of sale.
Assisted with the completion of balloon arrangements leading into overall customer satisfaction.
Created attractive store displays that helped maximize store profits.
Able to stock and display merchandise in appropriate manner with proper signage in accordance with company guidelines.
Able to prioritize work and complete duties while responding to continual requests from customers.
Stocked and displayed merchandise in appropriate manner in accordance to company guidelines.
Communicated and responded effectively to customer questions, located merchandise, and provided requested assistance.
Books-A-Million â€“ Charleston, SC
Cashier/ Customer Service Specialist â€“ September 2002 â€“ April 2004
Regarded as one of the fastest cashiers in the store.
Quick and accurate at processing book selections at checkout.
Handled and balanced large quantities of cash.
Actively promoted the storeâ€™s discount card program.
Achieved the Books-A-Million Century Club three times or selling one hundred cards per week.
Trained new associates teaching them about merchandising, displays, cash register, and customer service.
Maintained accurate pricing and signage of merchandise by electronically verifying pricing by the scanning of upc codes.
Microsoft Windows XP
10 Key numeric pad