WILLIAM B. NICKLESS
P.O. Box 4853 Â·
SUMMARY OF QUALIFICATIONS
Key Strengths Include:
Â· Mentored multiple hourly and supervisory personnel to become managers.
Â· Emphasize quality customer service with the ability to meet or exceed client expectations.
Â· Exceptional organizational skills, combined with proven ability to implement quality/cost controls and streamline operations for increased profitability.
Â· Successful team building and leadership skills, producing a highly motivated and cohesive organization.
RESTAURANT MANAGER Â· Macaroni Grill – Corona, CA
Responsible for hiring, training & developing a staff of 150 employees. Successfully managed a restaurant generating 3 millions annually. Managed profit & loss, managed all purchases and R & M contract. Insured compliance with all companies policies & procedures (2004 to 2009)
GENERAL MANAGER Â· Olive Garden Restaurant – Downey, CA
DIRECTOR OF FOOD AND BEVERAGE/RESIDENT MANAGER Â· Sheraton Hotel – Norwalk, CA
Managed a group of 80 staff members in various departments including scheduling, evaluating and conducting performance reviews. Coordinated purchasing requirements, maintained inventory levels and interacted with vendors. Worked closely with corporate accounts including Boeing, Northrop and Rockwell. Improved banquet operations and sales through training and selection of qualified managers. Accomplishments: Successfully refocused payroll and food costs. (1991 to 1994)
GENERAL MANAGER Â· Victoria Stations – Various Locations.
Supervised up to 100 managers and staff at a number of locations and ensured daily operations ran smoothly. Implemented corporate standards for operations and menus. Closely monitored purchases and inventories to achieve cost controls. Evaluated opportunities and made changes. Accomplishments: Consistently achieved sales goals of up to $2.5 million. (1981 to 1991)
B.A. Degree/Business Administration Â· San Francisco State & A.A. Degree/Business Administration Â· College of Marin Courses/Classes: Human Resources Â· Management Development Â· ServSafe Â· CPR Â· Computer Skills: Windows Â· Word Â· Excel Â· Internet/E-mail Â· AMWS POS Systems. OPEN TO TRAVEL/RELOCATION
REFERENCES: Available upon Request COMPENSATION: Open to Negotiation