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[TYPE YOUR ADDRESS] Â— [TYPE YOUR PHONE NUMBER] Â— [TYPE YOUR E-MAIL ADDRESS]
Greetings to whom it may concern,
Â Â Â My name is and I am interested in yourÂ Customer Service Rep position.Â I have had prior customer service experience working in hospitals as well asÂ a high volumeÂ call center.Â I am fullyÂ knowledgeable when it comes to many computer programs as well as excellent phone etiquette.Â I am sure I will be a great asset to your company being that I am fullyÂ capable of completing any task, great or small,Â given to me.Â Attached is my resume to further explain my previous employment and duties.Â All of my prior jobs are available to be contacted if needed.Â I do thank you and appreciate you for taking the time to review my resume.Â If there are anyÂ questions,Â comments, or concerns please feel free to contact me at any time.Â Once again thank you for your time.
To obtain employment within a growing organization where I can utilize and enhance my skills in the customer service field by assisting the clients with their needs while carrying out the mission of the organization.
Ridgeview High School Â— 08/1996 – 06/2000
Â· Received Diploma
Â· Received Good Attendance Award
ECPI College of Technology Â— 04/2009 – Present
Â· Currently on Deans List with 4.0 GPA
Â· A high standing member of Phi Theta Kappa (PTK) Honor Society
ARCI Â— Collection Specialist Â— 08/2009 — Present
Â· Contacted debtors and patients regarding past due balances
Â· Received inbound calls from debtors to set up payment arrangements
Â· Accepted payments using credit and debit cards as well as checks by phone
Â· Submitted insurance claims to perspective clients
Columbia Farms Â— Production Technician Â— 06/2009 — 08/2009
Â· Responsible for overseeing certain production technicians sanitary standards in their work area
Â· Maintaining the safe and sanitary handling of the product
Â· Making sure all work areas are up to USDA and DHEC standards
Quill Business Center Â— Credit Analyst Â— 11/2008 — 02/2009
Â· Reviewed and processed daily orders stopped by the Existing Account Credit Scoring Model. Analyze credit score details and account history to determine action to take on pending orders
Â· Contacted customers to identify reason for past due status. Negotiate payment of past due items; request partial or full prepayment based on account circumstances
Â· Reviewed past due balances with customers and determines whether to hold or release with payment promise or payment in-house.
Â· Handled incoming calls and emails from customers responding to pending orders and process checks by phone, credit card payments, and other pay methods
Wal-Mart Super Center Â— Cashier/Sales Associate Â— 05/2008 — 11/2008
Â· Direct customer sales
Â· Worked with sale refunds through customer service
Â· Assisted with counting draws for all registers at the end of each work day
SCDMH — Bryan Pschiatric Hospital Â— Mental Health Specialist II Â— 12/2003 — 05/2008
Â· Direct patient care
Â· Responsible for answering phones and scheduling appointments for the clients
Â· Increased employee knowledge by assisting with development and implementat ion of new policies and procedures.
Â· Updated and maintained charts to reflect the clients conditions daily.
Â· Directly interacted with the clients and their families
US Navy Â— 08/2000 — 11/2003
Â· Served aboard the USS Frank Cable AS-40 on a 4 year term
Â· Worked on diesel engines aboard many types of ships and submarines
Â· Advanced to E-4 within my first year
Â· Received many awards and medals during term
Â· Talent for identifying customer needs and presenting appropriate company product and service offerings
Â· Proficient with Microsoft Office System (including Word, Excel, PowerPoint, Access, and Outlook).