Skilled Operations Manager with solid experience managing all levels of a small Business including Budgeting and Administration. Dedicated leader with demonstrated ability to train, manage, and motivate team members to achieve organized objectives. Seeking a position where I can use the knowledge, skills, and experience I currently have to help increase your Companies sales & potential profit. I am also very eager to learn more and expand my knowledge about your company.
Ø Project management
Ø Budgeting and finance
Ø Strategic planning
Ø Customer relation
Ø Personnel management
Ø Inventory control
Ø Talented multi-tasker
Ø Schedule management
Ø Independent worker
Ø Accurate and detailed
Ø Organizational skills
Ø Quick learner
Ø New product introductions
Ø Computer proficient
Ø Microsoft Office proficiency
Ø Data management
Ø Planogram design
Ø MS Windows proficient
Ø MS Office
Ø POS systems
Ø Mathematical aptitude
Ø Store displays
Ø Advanced cost control techniques
Retail Project Merchandiser
11/2012- Current Advantage Sales & Marketing– Northwest GA.
·Ran markdown reports, managed store replenishment and analyzed buying reports.
·Assembled promotional displays, including quarter and full-size point of purchase displays.
·Established strong vendor relationships to maintain and support the business.
·Traveled to the market, visited vendors and assisted buyers with merchandise selection.
·Removed damaged, out-of-code, not-in-set and discontinued items from displays.
·Rotated manufacturer products as needed.
·Managed project deadlines and monitored milestones through completion stage.
06/2010 – 08/2012 Subway (Franchise)– Calhoun, GA
·Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
·Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
·Carefully interviewed, selected, trained and supervised staff.
·Implemented innovative programs to increase employee loyalty and reduce turnover.
·Developed and rolled out new policies.
·Exceeded company objectives with Record Breaking Results.
·Hired and trained all new staff members.
·Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
·Correctly calculated inventory and ordered appropriate supplies.
·Actively participated in ongoing customer service programs to build sales and rapport in the community.
·Led and directed team members on effective methods, operations and procedures.
·Prepared for and executed new menu implementations.
·Maintained a safe working and guest environment to reduce the risk of injury and accidents.
·Developed, implemented and managed business plans to promote profitable food and beverage sales.
·Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
·Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Office / Administrative Assistant
02/2007 –05/2008 Franks Trucking–Dalton, GA
·Managed office supplies, vendors, organization and upkeep.
·Answered and managed incoming and outgoing calls while recording accurate messages.
·Opened and properly distributed incoming mail.
·Maintained accurate stock records and schedules.
·Tracked time spent on assignments each day for productivity reporting.
·Reviewed files, records and other documents to obtain information and respond to requests.
·Developed methods to establish and clarify customer objectives.
11/2004 -06/2005 It’s Fashion– Calhoun, GA
·Greeted customers in a timely fashion, while quickly determining their needs
·Answered customer questions about product availability and shipment times.
·Processed cash and credit payments rapidly and accurately.
·Generated repeat business through exceptional customer service.
·Counted cash drawers and made bank deposits.
·Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
·Assigned employees to specific duties to best meet the needs of the store.
·Instructed staff on appropriately handling difficult and complicated sales.
·Examined merchandise to verify that it was correctly priced and displayed.
·Priced merchandise, stocked shelves and took inventory of supplies.
·Stocked and replenished merchandise according to store merchandising layouts.
·Referred unresolved customer grievances to designated departments for further investigation.
·Cleaned and organized the store, including the checkout desk and displays.
·Identified potential shoplifters and alerted management.
·Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
·Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
·Verified that all customers received receipts for their purchases.
Gordon Central High
2004 – Calhoun, GA High School Diploma
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