Profile: Confident, competent and achievement-oriented professional offering excellent customer service skills developed thought diversified experience. Interpersonal and motivational skills, with personal demeanor.
Inventory Management Scheduling Customer Service
Case Management Communications Microsoft Office
Customer Relations Multi-Tasking
Customer Service Representative 12/2006 – 7/2008
Sisak Landscaping Co.
Resolved customers service or billing complaints by performing activities such as exchanging merchandise, refunding money credit card transactions and adjusting bills
Assist with client appointments ensure needs of the clients were being meet, and when appointments were cancelled , notify support staff member so that appointment could be rescheduled
Confer with customers by telephone or in person in order to provide information about products and services to take orders or cancel accounts and to obtain detail of complaints for trouble-shooting
Human Service Specialist/Case Management 8/2003 – 8/2006
Federal Emergency Management Agency
6505 Belcrest Road
Hyattsville, MD 20782
Processed registration intake information for hurricane victims and assist with federal government, and private organizations relief agencies and special programs to assist hurricane victims with SBA loan applications, personal property insurance claims for losses and damages.
Provide clients with information about the availability of government services and referred them to appropriate disaster assistance and community programs
Approved payments for rental assistance in accordance with federal government guidelines and payments to reimburse claimant for travel expenses and personal property damages
Office Support Representative 5/1998 – 8/2004
US Commission on Civil Rights Office
1624 I Street NW
Washington, DC 20018
Received invoices via telephone, written or in person from Contractors for the pertaining to the reconciliation of payments and certification problems.
Scheduled and processed paid invoices which were prepared in accordance with established manual agreement between the contractor and the agency.
Process all incoming bids for and related materials to staff members, and management personnel. Maintained all mailroom functions for the entire office.
SOME (Center for Employment Training)
References upon Request