|OBJECTIVE||Position as Administrative Assistant|
|RELEVANT SKILLS||§ Customer service
§ Data entry/retrieval
§ Manual/electronic filing
§ Office equipment
§ Scheduling appointments
|EDUCATION||Southwestern College Chula Vista, CA 1981-1983
Studies: Business Administration
|RELEVANT EXPERIENCE||Money Management International San Diego, CA 2009
Novadebt San Diego, CA 2007-2008
Homecomings Financial San Diego, CA 2005-2007
Quality Loan Service Corporation San Diego, CA 2004-2005
Cal-Western Reconveyance El Cajon, CA 2000-2004
Personal Finance Counselor/Account Manager/Trustee Sale Officer
§ Started as Assistant Trustee Sale Officer. Advanced to Trustee Sale Officer, Account Manager, Personal Finance Counselor, and Housing Counselor.
§ Provided housing counseling services which included education and resources to assist homeowners with managing personal finance and qualifying mortgages.
§ Certified Credit Counselor with National Foundation for Credit Counseling.
§ Received Fair Credit Reporting Act Certification from Consumer Data Industry Association.
§ Recipient of WAVE Award for outstanding customer service.
§ Successfully serviced sub-prime mortgages through collection and customer service issues.
§ Minimized losses through creation of loss mitigation options to preserve home ownership. Home retention efforts were profiled in USA TODAY.
§ Selected to travel to Chicago to work in conjunction with Neighborhood Housing Services to assist borrowers with home retention alternatives.
§ Received monthly monetary bonuses for achieving individual and team goals.
§ Managed daily operation of foreclosure unit performing pre-foreclosure process for multiple states.
|PERSONAL STRENGTHS||§ Professional
§ Friendly and outgoing