Technical Customer Service Representative/Tech CSR Group Lead
Assisted bank representatives and merchants with technical support, troubleshooting, down line loads, and making updates to merchant files.Annotate all file changes and procedures in file, history. Assist supervisor with reports. Provide supervisory coverage when needed. Assist other departments as needed to maintain good customer service and quality. Provide peer to peer tutoring. Handle escalated calls. Troubleshoot problems, find solutions using traditional or out of the box solutions. Take Spanish calls and resolve the customer issues.
Western Staffing (on behalf of Vital-temp to hire)
Merchant Help Desk Representative
Assist merchants in terminal problem resolution; batch look up, review, and resolution; down line loads to update terminals.
01/97-08/97 Claim Examiner –FHP
Processed medical claims. Adjusted payment errors.
09/91-12/96 Member Service/ Claim Examiner – Cigna
Responded to customer calls for information on benefits and claims.Brought claims to a satisfactory resolution for employer groups, health plan, and members. Processed eligibility information and compared to standard requirement. Resolved customer complaints in a timely manner.Identified, analyzed, and corrected payment errors.Communicated adjustments through call backs and/or written correspondence. Prioritized customer issues for problem solving action and resolution. Relayed certain customer issues to health plans, service centers, and functional areas for solutions.
9/90-08/91Customer Service/Cashier –OP Club
Answeredphones and assisted customers
Set up customer files and checked authorized signatures.
Opened and closed store. Prepared bank deposits. Assisted customers with questions and handled problems. Supervised store employees.Reviewed employee performance. Assist the Spanish customers when needed
01/13-currentArizona State University- Bachelor of Interdisciplinary Studies
Sustainability and Women’s Studies
09/04-12/ 2013Mesa Community College- Associate in General Studies
Windows platforms 95,98,00, ME, XP, Vista, Word, Excel, Power Point, Office, Outlook Express, Visual Basic.
Is this your Resume?
Fill out this form to request for your resume to be removed.