Ensure store presentation is consistent with company standards. Develop creative plans to increase store sales and decrease loss. Provides training and development for incoming Assistant Store Managers and Associates. Manages store expenses and payroll to best address the needs of the business. Maintain communication with District/Regional Management to stay abreast of company initiatives. Extensive and proven experience in retail management, big box, soft-lines apparel, fashion merchandising and home décor. Excellent verbal and written communication skills. Proven skills and experience managing retail stores with volumes of five million dollars or more. Knowledge of retail operations, human resources, and shrink reduction plans. Proven ability to manage, motivate, and develop a large store team. Duties include supervising workers, setting schedules, hiring and training new employees, verifying checks, bank deposit, processing petty cash, reconciling bills ensuring all approvals have been made, and overseeing operations in a specific department. Creates and implements policy and procedures and directs workers toward specific goals according to the corporate model. Administrative responsibilities to include filing paperwork, answering telephones, and placing merchandise orders. Possess expert knowledge and familiarity with products, such as clothes, fragrances, shoes, and other fashion accessories. Works with computers on a daily basis. Coordinates and constructs team development activities which enable employees to bond together and work as a team.
Store Operations Manager
(May 2007- Nov 2009)
Hour per week: 40-50
Recruit, hire, train, evaluate and counsel store employees. Schedule, organize and direct assignments. Maintain, encourage and possess “ownership mentality”. Develop and implement employee performance evaluations and improvement plans. Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner. Resolve customer problems or complaints by determining optimal solutions. Ensure interior and exterior of store is maintained to company standards. Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins. Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis. Provide exceptional customer service and ensure the employees also provide the same level of service. Communicate, execute, and manage marketing and merchandising programs. Conduct regular store meetings. Ensure employee awareness of safety and emergency procedures. Maintain and utilize surveillance equipment. Maintain adequate store supplies. Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank. Execute and monitor loss prevention and shrink programs. Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes. Ability to handle all aspects of retail operational and merchandising management issues, from the delivery of stock to the store to the final sale of the product to the customer. Assign service orders to perform delivery and installation work at customer sites and ensure a first in/first out workflow. Prepare technician daily logs and route sheets for review by the District Manager. Manage speed of service results, controls inventory that is used for service orders, and is responsible for the overall organization and appearance of the service center. Order and receive spare parts for service orders, return defective parts to RMA department file all service order and purchase order paperwork, review service orders for correctness in billing. Ensure all orders are properly documented and released for pick-up. Responsible for preparation of work schedules.
Lowes Home Improvement
Assistant Store Manager
(Sept 2004-Jan 2007)
Hour per week: 40-50
Ensured overall operational integrity of the store, with oversight of vital functional areas such as the Cash Office, Return Desk, Receiving and RTM. Mentored and guided employees, ensuring all are well-trained and capable of performing assigned duties. Provided exceptional and responsive service, greeting and acknowledging all customers in a friendly, professional manner. Provided exceptional customer service, while achieving sales and margin goals, through effective management of all Sales Specialists. Maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities, and setting standards for excellent service. Demonstrated knowledge of company’s mission, purpose and goals – and the ability to help employees successfully achieve them. Leverage knowledge of company’s mission, purpose and goals, as well as completed training, into effective management of store employees and support of store manager. Assume responsibility for all store functions, activities and employees. Ensure that rigorous standards for customer service, merchandising, operational safety and security are met. Achieve stated sales margin goals, while managing expenses within predetermined budget criteria
Westminster Retirement Community
Lake ridge, VA
Administrative Assistant (Temp)
(April 2003 – April 2004 )
Hour per week: 40-50
Represents the administrators to the public by handling and screening incoming telephone calls; recording and transmitting messages; receiving and announcing scheduled visitors; screening unscheduled visitors. Arranges appointments for administrators by maintaining master administration calendar; rescheduling appointments when conflicts arise. Provides office services support for administrators by inputting data; proofreading documents; gathering information; preparing reports; maintaining files; ordering and maintaining supplies and equipment. Enhances the customer service reputation by assisting patients, visitors, and physicians to resolve expressed concerns. Contributes to a safe and secure environment for patients, visitors, physicians and co-workers by following established procedures. Keeps information confidential by following the employee confidentiality policy. Supports inter- and intra-departmental cooperation by contributing to effective working relationships. Accomplishes administration and hospital mission by completing related results as needed.
Skills/Qualifications: Administrative Writing Skills, Telephone Skills, Meeting Planning, Deadline-Oriented, Multi-tasking, Scheduling, Data Entry Skills, Professionalism, Attention to Detail, Organization, Dependability
(Sept 2001 – Jan 2003)
Hour per week: 40-50
Answer telephones and direct inquiries appropriately, take and deliver messages. Log in mail and packages when covering the reception desk. Schedule meetings and conference rooms. Screen and distribute incoming correspondence. Use the computer and associated software. Perform work processing tasks. Respond to e-mail requests but, will not represent or commit the government. Prepare and process manual and automated forms. Perform data entry and document processing for arranging travel, submitting travel vouchers. Input time and attendance reports for the office personnel. Update databases and spreadsheets. Draft documents (e.g. correspondence). Review draft documents for accuracy and put in final form. Photocopy and compile documents. Maintain, organize and file office records and documents. Maintain case files, exam files and other misc. files. Performs other routine duties as assigned.
(April 1997- July 2001)
Hour per week: 40-50
Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures. Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes. Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities. Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Provides information by answering questions and requests. Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Completes operational requirements by scheduling and assigning administrative projects; expediting work results. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Provide support to Executive Managers and field staff.
Skills/Qualifications: Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information , Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication.
EDUCATION: High School, New York Robert Finance Business School, New York, NY
Certificate of Completion; Park East, NY- Academic Diploma, June 1978
Training and Certifications: Hazmat and Store Safety, Above and Beyond/ Customer Focus, Employment Management Training.
TECHNICAL PROFICIENCIES: Microsoft Word, Excel, Power Point, Internet Explorer, Outlook, Fax, Copying, Lotus Notes, Retail Registers.
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