261 WEST 114TH STREET
To secure a permanent full-time position in the PC Support, Helpdesk or Wan/LAN field that will utilize my organizational, communication, technical, management skills and allows potential for growth and advancement.
TECHNICAL EXPERTIS________ _______
Over fifteen years extensive experience in PC/Break/Fix/Helpdesk and Wan/Lan network support.
06/01 – Present King Computer Services
PC/Break/Fix/Helpdesk/LAN/Wan: I perform warranty Desktop/Network/Break/Fix support for residential and corporate clients, for 3rd party vendors and agencies.
08/00 – 06/01 Instinet
01/00 – 06/00 C Human Resources Administration
IT/ Install- Consultant
One of four Sr. Technicians in a 25-member team responsible for the rollout of 4,000 NT4.0 Workstations, and 350 Lexmark network printers, within the 5 boroughs of C. Responsibilities included interfacing with site Directors on site planning and configuration of remote networks. Installing HRA image of NT4.0 Workstation, MS Office97 and MS Outlook 97 in addition to HRA proprietary legacy and in-house applications. Created User and Machine accounts on the HRA Domain for remote sites and configured users for email use. Installed, inventoried and configured all Workstations, Printer following the HRA IT Department rollout plan.
2/99 – 12/99 MetLife
IT/ Helpdesk- Consultant
Interfaced with users on all supported software and hardware issues. Responsible for re-image of site workstations with DocsOpen, MSOffice 97, Lotus Notes, IE4.0 and McAfee Virus Scan on a daily basis, in addition to troubleshooting user’s issues at the desktop and back office levels .
06/98 – 01/99 Lockheed Martin
Senior PC Technician- Consultant
Onsite Senior Technician at the Communication and Administration groups on network connection and hardware issues.
01/98 – 05/98 Audits and Surveys Worldwide
PC / LAN Technician- Consultant
Responsible for installing the site’s new Compaq Servers with NT 4.0 and configuring the network for E-mail and Internet access. Reconfigured and repaired the cable room’s 110 blocks for network connections in an Ethernet, Token Ring environment. Installed 100 new Pentium nodes and upgraded all the site’s systems to operate in a Win95, NT and Novell environment.
10/97 — 12/97 J.P. Morgan
Trained users in both desktop/group setting for NT 4.0 Workstation rollout. Instructed the users in the fundamentals of NT Workstation 4.0, MSOffice 95, Lotus Notes (4.0) and Corporate Time.
04/97 — 10/97 US Computer Services
PC / LAN Technician- Consultant
Installed/repaired all makes and models of high end Servers, Desktops and Laptop computer at major selected accounts. Maintained and repaired all makes and models of Laser printers. Installed and configured all Microsoft Operating Systems along with applications in stand-alone and Network environments.
09/93 — 03/97 Microsoft Corporation Charlotte, NC
PC / LAN Technician
Full time onsite PC/LAN Technician at Microsoft Corporation in Charlotte NC, and member of the ITG Helpdesk Team and site Administration Group. Responsible for all Hardware, Software and Desktop support for all site customer support units. Resolved all Network connection and routing issues. Installed and configured all site PC systems and printers; Installed and maintained all site Servers. Installed and configured all corporate rollout/upgrades. Performed site data backup and restore.
12/87 – 06/93 Information Products of
Managed selected major managed service relayed issues for onsite and field accounts. Managed in house warranty repairs and warranty parts issues.
261 WEST 114TH STREET , 10026