78 West Rich Street • Irvington, New Jersey 07111 • •
Summary A versatile, dedicated and responsible financial services professional with a wide range of experience in bank operations, lending, underwriting, reporting, and customer service. Takes on additional responsibilities and meets new challenges as a driven, results-oriented team player. Interacts effectively with customers and coworkers. Makes a strong contribution to long-term business success by ensuring the accuracy of forms while resolving issues in a timely manner.
Experience COUNTRYWIDE HOME LOANS (through Select Remedy Personnel) Roseland, New Jersey
Project Assistant 2007 – 2007
Registered an excess of 30 loans daily as they came in from Brokers. Assisted in auditing all documentation to ensure they were within Federal and State regulations. Sent out pre-disclosures within three days of registration. Cancelled out all declined and withdrawn loans from the system and prepared them for mailing to Corporate Headquarters. Assisted in managing the Receptionist desk .
Independence community Bank (n/k/a Sovereign Bank) Newark, New Jersey
Junior Underwriter 2000 – 2006
Managed an excess of 15 third-party vendors. Ordered products such as property search, flood and appraisal for tentatively approved loans. Obtained and reviewed documents for acceptability against loan conditions. Recommended final commitment letter approval of loans to Sr. Management. Notified vendors when information was incorrect. Generated monthly reports for department Director. Checked all incoming applications for completeness. Printed CIS and World Tracker reports for each application. Logged in applications in Rembrandt and Appro Systems. Prepared final papers for loans to be closed. Developed user-friendly intra-department contact list for 132 branches. Answered questions from customers and bank personnel regarding loan products and application status.
Approved additional fees for services when necessary.
Researched and recommended new vendor at Sr. Management’s request.
Significantly enhanced the timeliness of completion of files, resulting in an average of 25 final commitment letters to customers per day.
Developed a user-friendly intra-department contact list for 132 branches.
Answered questions from customers and bank personnel regarding loan products and /or application status.
PRUDENTIAL FINANCIAL (through Adecco Staffing Services) Union, New Jersey
Group Life Assistant 1999 – 2000
Researched and maintained demutualization records in Excel. Managed client demutualization letter process to ensure timely receipt by clients. Verified stationary and business card requests to ensure compliance with group insurance standards. Collaborated with enrollment manager with design, implementation and updating of Access database to track second sale marketing campaign results. Worked closely with post sale clients’ requests for benefits.
FIRST UNION NATIONAL BANK (n/k/a Wachovia Bank) Newark, New Jersey
Senior Salary Administration Analyst 1983 – 1998
Managed five people in two offices, including management and approval of profile changes to human resources system. Prepared spreadsheets to facilitate distribution of salary pool for line of business. Interfaced with levels of management regarding salary issues and compliance with compensation policy guidelines.
Prepared reports for Chief Executive Officer (including salary recommendations for senior officers and employees earning over $40,000.
Developed and designed a user-friendly salary administration input sheet that reduced waiting time for salary increases and staff input errors by 40%.
Implemented internal control procedures on reviews received, processed and retroactive amounts paid out.
Trained Salary Administration personnel in the conversion of salary guidelines and procedures during the integration of bank mergers with First Union.
Education: American Institute of Banking Certificates, Sawyer School of Business Courses
University of London: General Certificate in Education and Continuing Education Online Business Courses.
Progressive High School
Skills Microsoft Office (Word, Excel, PowerPoint, Access), Lotus 123, WordPerfect
Personal Enjoys walking, reading and cooking.