RECEPTIONIST/ CLERICAL/ CUSTOMER SERVICE
Customer Service Expert * MS Office and Word * Adept Written/Verbal Communicator
Telephone & Front Desk Reception
Database & Records Management
Comfortable in Fast Paced High Stress Environment
Reports & Spreadsheets
Data Entry (55 WPM)
SEARS CORPORATION (KINGSTON, NY), Office Assistant, 3/02 to 2/06
Excelled in role requiring the ability to handle a variety of customer service and Human Resource tasks and resolve customer issues with expediency.
Demonstrated proficiencies in telephone and computer skills within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust.
Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Also responsible for daily store
cash counts that were never inaccurate and always done in a timely fashion.
UNITED HEALTH CARE (KINGSTON, NY), Customer Service Rep, 1/06 to 9/09
Served as first point of contact for members and providers looking into their beneifts or claims. Efficiently operated computer systemsand provided prompt, courteous and knowledgeable assistance.
Maintained accurate notes while dealing with customer and answered all questions as quickly as possible to create high customer satisfaction.
SAUGERTIES HIGH SCHOOL (SAUGERTIES, NY)
HIGH SCHOOL DIPLOMA, 1999
AS DEGREE, UCCC