1Ralene Y. Bailey
164 Sparrow Dr Sauk Village, IL
E D U C A T I O N:
Bachelor of Science degree in Technical Management Tinley Park, IL Degree awarded Feb 2008
Concentration: Computer Information Systems
Certified Novell Administrator
E M P L O Y M E N T H I S T O R Y:
10-06 to 02-07 – Resources – Network Security Analyst
Provided provisions, network security and access to various and multiple companies around the world.
Used Novell, Lotus Notes, GroupWise, and provided remote access.
07-02 to 07-06 â€“ Methodist Lebonheur â€“ Information Security Analyst (Database Administrator)
Network Access database, Tech Audit database, Variance database, New Associate
Orientation Database, Business Contract Database, Reconcile Database, Physician Database.
Designs, build, maintains and administer access databases that are used both for
Auditing and tracking statistics on individual account setups on the network.
Retrieves excel spreadsheet data from various information systems, import spreadsheets into database, for viewing, auditing, reporting, and reconciliation of system access.
Maintains, monitor and audits processes for the standardization,
Authorization, establishment, and revocation of system access privileges in the databases.
Provided documentation for the use of all databases I created.
Trained Staff on use, and processes of the databases.
Researched, monitor system, network access, and data transfer logs and security systems as assigned.
Performed password resets in Novell, GroupWise, Active directory and Citrix and mainframe user id, and accounts
Created, Delete, Modify, and Move User ID accounts in the Novell/NetWare and GroupWise
Environments. Assigned VPN Access to Authorized User ids. Analyze logs and reports for possible security and policy violations
Researched, analyzed, coordinated, and fulfilled request pertaining to granting and
Revoking system and network access for users in a clinical and business environment.
10-00 to 07-02 â€“ Methodist Lebonheur â€“ Helpdesk Analyst
Responded as a first level assistance for Methodist/Lebonheur Hospitals and Clinics. Performed
Password resets in Novell/NetWare, GroupWise, Mainframe, and Active Directory and
Provided customer service, troubleshooting and documenting hardware and software problems for all PCâ€™s and workstations within the organization.
12-99 to 08-00 – Technical Support Analyst – Under Contract
IBM Global Services/American Express – US Bank (Second level Support)
Supported and first level assistance for American Express home office, Field Advisors and
IBM Global Services Reps. troubleshooting, and documenting Software and
Technology support includes NT, Novell, Windows 95, 98 and multiple servers, and workstations as well as printers and other various hardware & software support.
2nd level support contact for NT installs, did password resets, transferred internet forms to tickets, and made sure the all bank IDâ€™s were converted from OS2 to NT and the install was completed successfully.
08/99 to 12/99 – Technical Support Specialists
Cargill Grain Division, Minnetonka, Minnesota
Responded as a second level of assistance for Grain Division, supporting, documenting system, applications and communication problems.
Technology support includes NT, Novell, Windows 95, 98 and multiple servers, and workstations for sites, and corporate headquarters as well as printers and other various hardware & software support.
03/96 to 08/99 – Technical Support Specialists (worked with OS2 and NT operating systems)
TARGET Headquarters Help Desk, Minneapolis, Minnesota
Responded as a first level of assistance for Dayton’s, Target, Mervyns, and Hudson’s,
Marshall Fields, associated Distribution Centers and various technical support
Documented and properly investigated system issues.
Responded to rollout activities, keeping customers abreast of system availability
And minimize the various systemsâ€™ downtime.
11/94 to 03/96 – Payroll File Clerical/ Direct Deposit Administrator
TARGET Headquarters Payroll Department, Minneapolis, Minnesota
Inquired employment wage information, administered Direct Deposit enrollments
Served as backup for data entry
Wrote, processed, and implemented procedures for the Methodist/Lebonheur Hospitalâ€™s IS/Helpdesk and IS/Security departments
All processes and procedures were approved by IS Helpdesk Supervisor and applied by the Helpdesk staff.
Trained the helpdesk staff on use of the documentation for proper troubleshooting
Built and maintained 5 Databases which are currently in use for the tracking and auditing of network and system access of all Methodist employees