A position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement while I complete my degree in CIS from the Florida Institute of Technology .
A & Associates, West Palm Beach
IT Manager, May 2006 – Oct. 2009
Duties included diagnosing software and hardware problems. Providing guidance, direction and mentorship to junior employees especially on various task duties they may have difficulty performing. Train staff and faculty in IT. Assisted faculty and staff with IT related problems when called upon. Tracked, prioritized and documented requests using an IT support request system. Installed and configured new computers and other IT equipment. Researched and learned about new software in the market that relates to the organization’s functions.
Discount Mortgage Store, FL
Licensed Mortgage Broker, January 2005 – Present
Duties includes prospecting for leads using a variety of methods (building referral, relationships with realtors, banks, builders, etc.). Developing solid product knowledge; offer clients the best mortgage products that fit their needs.? Create and maintain excellent relationships with our clients. And process each loan to a timely completion.
Fiserv Lending Solutions, Plantation, FL
Test Consultant, January 2005 – April 2005
Directed all methodology processes in a systems software and communications development environment, while simultaneously propelling quality assurance advancement on leading Solve/NetworkIT/Unicenter product lines. Accomplished on time, under budget delivery of 7 releases during 4 months, complying with all major standards. Achieved management recognition as "Division of the Year." Instrumental in the successful transition of certification from ISO 9002-1994 to ISO 9001-2000. Saved 20% of costs associated with software testing. Formulated new "Defect Prevention" strategy reengineering existing testing and inspection processes.
Publix Supermarket, Lakeland, FL
Test Lead, August 2003 – October 2004
Duties included working with project teams to understand system requirements and specifications. Develop Quality Assurance and testing strategies to ensure software quality through the project’s life cycle. Build test cases/scripts using Mercury Interactive test automation tools. Find and document bugs in Test Director, follow up on their resolutions.
Office Depot, Delray Beach, FL
Senior Quality Assurance Associate, August 2001 – September 2002
Duties included writing test plans, testing the code on wireless WinCE devices (Xybernaut’s Atigo and Atigo L) and testing the design of the Store and Mobile Portal Systems. Design and implement detailed software test procedures for the Web base systems. Find and document bugs in Test Director, follow up on their resolutions. Also, writing automated test using WinRunner for regression testing.
Fusive.com, Deerfield Beach, FL
Quality Assurance Manager, June 1999 – December 2000
Analyze system testing requirements. Create test plan and test cases. Create specifications for test data/test environment. Create specifications for automated test scripts and required testing for affected systems. Establish defect tracking system and bug reports. Schedule Manual and Automated testing, as needed. Prepare rollout/implementation timelines and procedures. Hire and Manage QA Analysts and schedule shared resources within the department if needed. Build a QA team from ground up, including defining processes and procedures to be used.
Office of Financial
Web Design and Optimization
Boca Raton, FL
Florida Institute of Technology
Computer Information Systems