SENIOR RETAIL SALES AND OPERATIONS MANAGER
Building and Managing Multi-Site, High-Growth, High Profit Operations
General Manager for Sears Holdings Corporation a Fortune 500 retailer with a reputation for building management teams focused on achieving revenue goals and high customer satisfaction levels. Designed and implemented programs that have improved operational efficiencies, profit margins, employee morale and sales revenues. Track record of driving business operations to profitability in turnaround and high-growth situations.
â–ª Marketing â–ª Training â–ª Leadership
â–ª Business Operations â–ª Marketing Analysis â–ª Team Builder
â–ª Expense Controls â–ª Merchandising â–ª Staffing
â–ª Sales Growth â–ª Shrinkage â–ª Inventory Management
Sears Holding Corporation, Chicago, IL
Began career as catalog sales associate and progressed to increasingly more challenging positions. Experienced in retail management with extensive multi-unit and marketing experience. Leadership experience in human resource management, store operations, recruitment, retention, staffing development and training.
District Manager, Pensacola, FL 2007-2009
Oversaw staff of over 1200 and operating sales of $173 million. Provided disciplined leadership including setting clear expectations and holding the team and self accountable for results. Executed customer focused strategies, policies and programs. Monitored and proactively addressed outliers in customer satisfaction, sales, controllable costs, profit and margin. Created and maintained a culture of winning that resonates with all associates.
â–¡ Consistently #1 on the weekly metrics scorecard accomplished by building a great team of executives that work hard through teamwork and understood expectations within the district.
â–¡ Proven track record of achieving and exceeding sales plans by 9%, building relationships, project implementation, inventory management, associate and management development and problem solving.
â–¡ Proven experience coaching and developing store managers, department management, marketing, and associate personnel to drive #1 results in the region extraordinary results.
Store General Manager,
Auburn, AL 2000-2002, Montgomery, AL 2005-2006, Pensacola, FL 2006-2007
Proactively led retail units from $12 million to $45 million and ensured achievement of business goals in revenue, expense, profitability, customer satisfaction, inventory shrink and associate morale. Developed an effective management staff within the store and developed a diverse, high performance team. Implemented corporate programs and initiatives on merchandising execution, oversee human resource activities and operational processes within each store.
â–¡ Increased store sales in Auburn from $10 million to $12 million over a 2 year period. Repeatedly increased revenue and decreased expenses leading to first year of store profitability after several years of not meeting profit plan.
â–¡ Led a program in Montgomery to improve associate morale, resolution of racial problems, improved store profitability and significant customer service awards.
â–¡ Increased store sales revenue 3% from 2006 to 2007 in Pensacola after three years of decreasing revenues.
â–¡ In 2007 improved Pensacola associate morale by implementing a recognition and reward program. P rogram improved retention from 63% to 90%+ in less than one year.
â–¡ Implemented an inventory focus strategy which improved inventory $600,000 over previous year and resolved a substantial internal and external inventory shrinkage problem.
District Marketing Manager, Birmingham, AL 2003-2005
Coached and developed store managers and assistant store managers to drive sales and margin through proper merchandise assortments and inventory levels. Inspected execution of business merchandising and operating plan. Communicated the business goals and strategies to store management in order to continuously enhance the customer’s shopping experience.
â–¡ Executed the business plan consistently across 18 stores with $329 million in volume.
â–¡ In 2003 District recognized as #1 in the Nation with the Customer Champion Award.
District Installation Manager, Birmingham, AL 1998-2000
Recruited installation contractors for 15 stores. Negotiated contracts with contractors and set prices based on competition and market prices. Trained contractors on Sears policy and procedures and coached store sales associates during store visits on how to sale installation and increase miscellaneous income. Built a good working relationship between each store and contractor. Made sure contractors were professional in customer home and provided 100% customer satisfaction.
Brand Central Manager, Montgomery, AL 1995-1997
Product Repair Service Unit Manager, Montgomery, AL 1994-1988
Catalog Sales Associate, Greenville, AL 1983-1987
BS in Business Management, Troy University, Montgomery, AL 1991