OBJECTIVE: Seeking an entry level position as Desktop/Help Desk/Technical Support
that is challenging and that will utilize my abilities, skills, and talents to
Â· Net + Certified
Â· Windows XP/2000 Professional
Â· MS Office Applications
Â· Perl and C++ Programming
Â· Computer Upgrade and Maintenance
Â· Software/Hardware Troubleshooting
Â· Installation and Configuration
Â· Windows 2000/2003Server
Â· Lotus Notes
Â· Cisco Routers
Â· Active Directory
Â· Novell NetWare
Â· Network Security
Â· Programming Logic
Â· Database Management
Â· Project Management
Decision One/DuPont 4/28/08-8/01/08
Customer Service Engineer
Supported 1400 users in the business, engineering, manufacturing, and research sectors at the Dupont-Spruance plant in VA.Responsible for the installation, maintenance and troubleshooting of hardware and software of Dell desktops and laptops for new and existing users. Have knowledge of configuring and installing Lotus Notes as the email client. Also have knowledge and skills using the BMC software for Remedy. Transferred user’s data from old computer to new computer. Configured printers and mapped network drives.
Shades of Light 2007-2008 Network Support Technician
Supported 60+users in the corporate, retail and outlet stores, and the warehouse. Responsible for configuring, installing, maintaining, troubleshooting hardware and software. Ran daily backups using Veritas software. Synchronized items in MOM (Mail Order Management System).
Performed special projects as needed. Have knowledge of Dell computers and HP printers.
Colonial Mechanical Corporation – VA 2004
Desktop Support Internship
Loaded desktop and lap computers using ZEN works imaging. Contacted and scheduled end-users for computer replacement. Ensured that end-user documents were transferred to the network prior to replacement. Replaced computers and transported old systems back to the VA 2003 – 2004
Computer Lab Assistant
Responsible for network and desktop support. Configured, installed, and maintained software and hardware. Performed Windows Updates and Virus Protection. Performed sub-netting using TCP/IP. Imaged drives using Symantec Ghost. Zeroed drives using Western Digital software. Ran and terminated CAT5 cable. Acquired knowledge of Dell computer systems. Performed other duties as required.
Wako Chemicals USA – VA 1991-2003
Chemical Process Technician
Responsible for monitoring an eight step, complex chemical process from start to finish. Startup and shutdown ultilities.Transported raw materials from the warehouse to the plant for the chemical batch process. Performed basic chemical procedures and lab duties. Started and shut downed various pumps. Locked out, tagged out equipment, and performed confined entry space. Maintained electrical/electronic, hydraulic, and pneumatic equipment.
ECPI Technical College – Glen Allen, VA
Â· BS Degree in Information Systems/Computer Science -Network Management – 2008
Â· AS degree in IT Networking/Security Management – Acquired in 2004
Â· Perfect Attendance, Dean’s List Several Times, National Vocational Honor Society
Â· Graduate of Capitol Radio Engineering Institute – Electronics Engineering Technology with a major in Electronics Systems Engineering-Capitol Radio Engineering Institue-Washinton, DC- Diploma 1981
Â· Net + certified
Â· Currently working on A + and CCNA certifications.
Â· US Army
Â· Army National Guard
Â· Army Reserves